James Plasch
Boise
Summary
Dynamic leader with proven expertise in business management, customer relationship management, and project execution. Skilled in effective communication and team leadership, enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Blowout kings
Star
01.2022 - Current
- Managed daily operations of business to ensure smooth workflow.
- Developed and maintained positive customer relationships for repeat business.
- Monitored inventory levels and ordered supplies as needed.
- Trained staff on operational procedures and safety standards.
- Handled cash transactions and maintained accurate financial records.
- Implemented marketing strategies to increase local visibility and engagement.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Organized promotional events to attract new customers and boost sales.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Hooked and unhooked trailers from tractor and converter dollies.
Owner/Operator
Kraken Power washing & Line Striping
Seattle
01.2013 - 03.2023
- Managed daily operations to ensure seamless business functions.
- Developed marketing strategies for customer attraction and retention.
- Oversaw inventory management and supply chain processes for efficiency.
- Trained and mentored staff on high customer service standards.
- Implemented financial controls to manage budgeting effectively.
- Collaborated with vendors to negotiate pricing and contracts.
- Maintained relationships with existing clients by providing superior customer service.
- Established strong community relationships to promote business visibility.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Created marketing campaigns to attract new customers.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Education
Yes -
Sequim High
Sequim, WA06-2002
Skills
- Business management
- Inventory control
- Contract negotiation
- Customer relationship management
- Staff training
- Project execution
- Problem solving
- Effective communication
- Time management
- Team leadership
- Business operations management
- Negotiation
- Risk management
- Payroll processing
- Operations oversight
- Operational reporting
- Profit optimization
- Cashflow management
- Cost management
- Relationship management
- Staffing
- Business planning
- Operations management
- Invoice verification
- Route management
- Trailer maintenance
Timeline
Owner/Operator
Blowout kings
01.2022 - Current
Owner/Operator
Kraken Power washing & Line Striping
01.2013 - 03.2023
Yes -
Sequim High