James Plunkett

Organized, scheduled and performed field re-inspections with insureds to validate compliance with estimating standards. Completed desk re-inspections along with file reviews on adjuster estimates on a countrywide basis. Organized re-inspections reports to adjusters and their leaders. Performed ride-alongs with adjusters and training sessions on Xactimate estimating. Worded as authority consultant for adjuster estimates. Reviewed and re-inspected Good Hands repair network contractors to insured compliance with estimating standards.

Leader of a field adjuster unit of 8-9 people. Trained new adjusters in the policy and technical estimate writing. Performed field re-inspections as well as ride-alongside with adjusters. Performance reviews completed twice a year with salary administration at the end of each year. Created performance plans for adjusters under performing. Addressed and responded to Insurance Department complaints.

Completed training at Tech Core. Completed exam for adjuster's license. Received 15 and settled 15 claims per week- set up appointments with homeowners, wrote estimates issued check after inspecting and estimating damages to the homeowner.

Worked with homeowners to remodel homes including exterior and interior work, Maintained and hired employees to perform work. Estimated job costs, purchased and organized materials to complete jobs in timely fashion.