James Pluym
St. James,MN
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
18
18
years of professional experience
Work History
Sales Manager
Hyundai Motors
08.2019 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Safety Director/Purchasing Manager
Industrial Construction Services, Inc.
11.2014 - 06.2019
- Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
- Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
- Cultivated strong relationships with external vendors and suppliers, ensuring that all equipment and materials used within the organization met established safety standards.
- Implemented risk assessment protocols for facility inspections, resulting in the identification of potential hazards before they became incidents.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
- Coordinated with regulatory agencies such as OSHA to ensure compliance with federal and state safety standards.
- Served as a liaison between employees and management on matters related to workplace safety, fostering an environment of trust and mutual understanding.
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Improved workplace safety by implementing comprehensive training programs and conducting regular audits.
- Enhanced employee awareness on safety practices through regular workshops, presentations, and demonstrations.
- Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates.
- Trained and certified employees in assessment procedures and safety behaviors.
- Responded to any emergencies as instructed and with utmost efficiency.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Implemented policies to reduce cost and eliminate waste.
Production Supervisor
Unimin
11.2011 - 10.2014
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
- Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
- Reduced equipment downtime through proactive maintenance planning, scheduling routine checkups, and troubleshooting issues as they arose.
- Managed inventory levels efficiently to ensure availability of raw materials for uninterrupted production runs while avoiding excess stockpiles.
- Optimized resource allocation by effectively managing staff schedules, shift rotations, and overtime assignments.
Service Manager
John Deere
05.2011 - 10.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
General Manager
Superior Concrete
05.2006 - 05.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
Business Finance Bachelor's Degree -
Mankato State University
General Business Associate's Degree -
Bethany Lutheran College
Skills
- Customer Territory Sales: Quotes, Warranty and Customer Service for Minnesota, Michigan and Wisconsin
- Relationship Building
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Sales Presentations
- Positive and upbeat
- Direct Sales
Timeline
Sales Manager
Hyundai Motors
08.2019 - Current
Safety Director/Purchasing Manager
Industrial Construction Services, Inc.
11.2014 - 06.2019
Production Supervisor
Unimin
11.2011 - 10.2014
Service Manager
John Deere
05.2011 - 10.2011
General Manager
Superior Concrete
05.2006 - 05.2011
Business Finance Bachelor's Degree -
Mankato State University
General Business Associate's Degree -
Bethany Lutheran College
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