Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Pollard

Wilmington,DE

Summary

I am writing to express my interest in the 1st Shift Remote Customer Service Representative Position at Horizons HR Services With a solid background in customer service, leadership, and operations, I am confident in my ability to contribute to your team and exceed expectations in a remote role.

In my experience as a Sales Associate at Foot Locker, I provided exceptional customer service by understanding product offerings, anticipating customer needs, and consistently driving sales. I leveraged my ability to stay updated on the latest trends to recommend items, boosting overall customer satisfaction and increasing sales revenue. Similarly, in my role as a Shift Leader at Grab N’ Go, I oversaw daily operations, led a team of employees, and maintained high standards of compliance and customer service.

Beyond my professional experience, I bring strong organizational skills, adaptability, and a self-driven work ethic. These qualities were essential in my role as an Assistant Coach for Delaware United Volleyball Club, where I coordinated schedules, managed operations, and provided mentorship to student-athletes.

I would welcome the opportunity to discuss how my skills and experiences align with the needs of your team. I can be reached at 302-525-9185 or Jamespollard974@gmail.com at your convenience. Thank you for considering my application.

Overview

7
7
years of professional experience

Work History

Housekeeper

Cleaning Authority
12.2023 - 04.2024
  • Performed housekeeping duties, including dusting, mopping, and waste disposal
  • Adhered to safety standards when preparing and using cleaning solutions
  • Delivered excellent customer service by engaging with residents

Sales Associate

Foot Locker
03.2023 - 10.2023
  • Provided expert advice to customers, resulting in increased sales and satisfaction
  • Assisted in policy updates and performance documentation within the Locker+ network
  • Maintained up-to-date knowledge of fashion trends to promote products effectively

Assistant Coach

Delaware United Volleyball Club
06.2022 - 12.2022
  • Organized team activities, including tryouts, practices, and supply management
  • Mentored athletes during training sessions and games, focusing on skill development
  • Designed and executed volleyball drills to improve team performance

Shift Leader

Grab N' Go
06.2017 - 08.2022
  • Supervised staff of three employees per shift, ensuring smooth daily operations
  • Maintained workplace compliance with OSHA standards for cleanliness and safety
  • Conducted staff evaluations and provided guidance to enhance performance

Education

High School Diploma -

Brandywine High School
Wilmington, DE
06.2022

Skills

  • Customer Service & Communication
  • Team Leadership & Mentorship
  • Operational Excellence & Safety Compliance
  • Problem Solving & Accountability
  • Coaching & Skill Development

Timeline

Housekeeper

Cleaning Authority
12.2023 - 04.2024

Sales Associate

Foot Locker
03.2023 - 10.2023

Assistant Coach

Delaware United Volleyball Club
06.2022 - 12.2022

Shift Leader

Grab N' Go
06.2017 - 08.2022

High School Diploma -

Brandywine High School
James Pollard