James Polston

• Installation and maintenance of computer networks, CCTV systems and alarm systems
• Followed [Type] and [Type] safety procedures to avoid injuries in the field
• Read and comprehended technical documentation in order to perform precise repairs on a variety of equipment
• Inventory control and documentation of customer's sites
• Maintenance and upkeep of company vehicle and inventory

installed, tested and maintained commercial network systems.

• Installed electrical wiring for new installations as needed.
• Maintained customer records and updated software applications as required.
• Responded promptly to emergency service requests from clients.
• Performed troubleshooting on electronic circuits and systems.
• Collaborated with other technicians to resolve complex issues quickly and efficiently.
• Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
• Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
• Prepared detailed reports documenting service activities performed on each job site.
• Kept up-to-date knowledge of industry trends, regulations, safety standards.
• Wrote detailed service reports describing work completed, issues and recommendations.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Operated hand tools and power equipment according to corporate safety procedures.
• Analyzed equipment data to isolate and diagnose faults.
• Drove and maintained company vehicle, keeping in peak condition.
• Observed field safety protocols to prevent injuries and accidents.
• Handled telephone support calls to determine issues and provide solutions.
• Communicated with vendors, upper management, and peers.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Completed scheduled appointments on time to drive quality service.
• Kept records of parts and equipment used in projects to update inventory.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.

• Installed and maintained residential video and broadband systems
• Enhanced customer satisfaction ratings by efficiently resolving technical and accounting issues
• Managed and monitored small and medium scale installations on schedule and in budget.

• Installed and maintained residential telephone and broadband systems
• Proactively identified and resolved problems that impacted said systems
• Coordinated efforts with other technicians involved in installations and repairs
• Maintained company provided installation and test equipment
• Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates
• Assisted with the installation of new phone systems, providing training and configuration, and completing 100% end-user training

• Sold and installed customer requested services, residential and commercial cable and satellite installations and repair
• Installed and repaired cat5e,cat6e network connections, setup and repair of home networks
• Provided custom installations of TV's, home theaters, in-wall speakers, custom remote programming
• Increased sales and revenue by advertising products and services
• Gave customers clear demonstrations of installed systems so they could learn how to use each feature

• Maintained clean tools, test equipment and work motor vehicles
• Installation of residential and commercial satellite video and broadband systems
• Handled multiple work orders daily
• Kept up to date on knowledge by participating in ongoing uptraining
• Provided key information to end users, educating on equipment, products and services
• Promoted brand awareness for company provided security systems

• Installed and maintained residential and commercial satellite systems
• Installed coaxial and cat5e cable, modems, routers, security systems and upgraded point of sale systems
• Installed systems at warehouses, homes, restaurants such as Sonic, Qdoba, Pizza Hut, Costco as well as various retail outlets, theaters, grow farms and military posts.