James Portes
Austin,TX
Summary
Dynamic server and bartender with proven expertise in food and beverage service. Skilled in event management and problem-solving, ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Server
63 Restaurant
Lakeway, TX
03.2024 - Current
- Coordinated and managed 4 wine dining events, ensuring smooth event operations and an excellent guest experience.
- Collaborated with kitchen staff to ensure timely food and beverage service during peak hours.
- Assisted with event setup, guest service, wine service, and coordination with team when scheduled on a banquet event.
- Maintained high service standards while managing event activities efficiently.
- Provided attentive food and beverage service to poolside guests while maintaining a friendly and professional atmosphere.
Housekeeping Room Attendant
Lakeway Resort & Spa
Lakeway, TX
05.2022 - 04.2024
- Ensured cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Collaborated with team members to streamline room turnover processes, improving overall workflow efficiency.
- Adhered to safety protocols while using cleaning equipment and chemicals to ensure a safe environment.
Server/Bartender
Lake Travis Restaurant
Lakeway, TX
03.2020 - 05.2022
- Delivered exceptional customer service while accurately taking orders and managing transactions.
- Assisted in training new staff on menu offerings, service standards, and operational procedures.
- Upsold menu items, contributing to overall sales growth during shifts.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
Education
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University
Valenzuela, PH03-2019
Skills
- Teamwork and collaboration
- Customer service
- Event coordination
- Problem-solving
- Beverage management
Timeline
Server
63 Restaurant
03.2024 - Current
Housekeeping Room Attendant
Lakeway Resort & Spa
05.2022 - 04.2024
Server/Bartender
Lake Travis Restaurant
03.2020 - 05.2022
Bachelor of Science - Tourism And Travel Management
Our Lady of Fatima University