JAMES PORTILLO
Fullerton,CA
Summary
Dedicated employee with a reputation for punctuality, actively seeks employment opportunities where exceptional customer service and a positive attitude can make a difference. Known for flexibility, hard work, and a readiness to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Glantz Sign Supply
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Providing excellent customer service for company west coast branches that include Brea CA, San Diego CA, San Jose CA, Sacramento CA, Las Vegas NV, Salt Lake City UT, and Phoenix AZ.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- providing assistance and recommendations for material best suited for customers project(s)
- Processing orders, returns, and exchanges
- Providing bilingual communication for non English speaking customers
- Lending my knowledge and experience to coworkers and custom
Purchasing/Subcontracting Agent
Sunset Signs and Printing
08.2021 - 01.2022
- Sourced new vendors for purchasing needs
- Prepared, coordinated, and communicated price quotes, terms of sale, delivery dates, and service obligations to customers and contractors
- Analyzed competitive prices, products, and market-related information
- Worked with shipment companies to manage distribution
- Prepared and input purchase orders
- Managed inventory while identifying cost-effective vendors and suppliers
- Prepared inventory for shipment by attaching tags and labels
- Utilized ordering, tracking, and billing systems and associated processes
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Serviced existing accounts with correct custom products to maintain client satisfaction
- Conducted market research to determine appropriate pricing
- Established transportation cost standards and economical shipping practices
- Compared shipment contents with paperwork to support inventory accuracy and records management.
JPSurveyor/Permitting Assistant
Sunset Signs and Printing
04.2021 - 08.2021
- Organized storage areas to maximize movement and minimize labor
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Investigated inventory discrepancies to maintain recordkeeping validity
- Input weights, charges, discrepancies, and other data in Sunset Signs and Printing's custom software
- Assessed materials, parts, and products for conformance with quality control requirements and production specifications
- Inspected and repaired products to meet project expectations
- Staged finished product for installation
- Completed assessments, measuring boundaries and notable landmarks
- Documented survey findings and prepared detailed reports
- Scheduled personnel and equipment resources
- Verified accuracy of survey measurements and calculations
- Utilized measurement tools to calculate terrain characteristics
- Provided excellent service and attention to customers
- Prioritized and organized tasks
- Worked successfully with a diverse group of coworkers
- Met with city personnel in regard to building permits, approvals, and inspections
- Obtained building permits and required public approval
- Examined legal documents and assured adherence to laws and court procedures
- Evaluated applications and assessment results
- Contributed to business growth by confirming customer satisfaction
- Coordinated a wide range of services
- Inspected completed work
- Determined schedules, sequences, and assignments for work activities
- Coordinated efficient maintenance schedule for pre-existing signs
- Delivered positive reinforcement and constructive criticism for employee work efforts.
Field Service Request Coordinator (F.S.R)
Outdoor Dimensions
03.2020 - 04.2021
- Marked and set points
- Identified elevations
- Met with survey crew leaders
- Calculated and documented dimensions and depths
- Identified and located underground utility lines
- Calculated latitudes, longitudes, angles, and areas
- Requested and tracked utility locations
- Operated hand and power tools
- Performed basic carpentry tasks
- Collaborated with building managers
- Updated documentation
- Disassembled appliances
- Surveyed job sites
- Answered questions and responded to issues
- Reviewed schedules and work orders
- Input customer data into the system
- Partnered with sales representatives
- Supported sales team
- Worked with production teams
- Writing work orders
- Conducted regular inspections of facilities
- Responded to emergency situations
- Examined hazardous incidents and accidents
- Created and implemented programs, policies, and procedures
- Held safety training and traffic safety instructional courses
- Determined and resolved potential safety code deficits.
Sales Coordinator
Outdoor Dimensions
12.2019 - 03.2020
- Supported sales team
- Writing work orders for our pre-production team
- Conducted regular inspections of facilities
- Responded to emergency situations
- Examined hazardous incidents and accidents
- Created and implemented programs, policies, and procedures
- Held safety training and traffic safety instructional courses
- Determined and resolved potential safety code deficits.
Safety Leadership
Outdoor Dimensions
08.2019 - 12.2019
- Marked and set points
- Identified elevations
- Met with survey crew leaders
- Calculated and documented dimensions and depths
- Identified and located underground utility lines
- Calculated latitudes, longitudes, angles, and areas
- Requested and tracked utility locations
- Operated hand and power tools
- Performed basic carpentry tasks
- Collaborated with building managers
- Updated documentation
- Disassembled appliances
- Surveyed job sites
- Answered questions and responded to issues
- Reviewed schedules and work orders
- Input customer data into the system
- Partnered with sales representatives
- Supported sales team
- Worked with production teams
- Writing work orders
- Conducted regular inspections of facilities
- Responded to emergency situations
- Examined hazardous incidents and accidents
- Created and implemented programs, policies, and procedures
- Held safety training and traffic safety instructional courses
- Determined and resolved potential safety code deficits.
Vinyl Application Specialist
Outdoor Dimensions
09.2018 - 08.2019
- Remained calm while interviewing and investigating subjects
- Authored, coordinated, and delivered mass educational briefings
- Filled out work orders, repair logs, and maintenance plans
- Supported sales team
- Assisted with product demonstrations
- Applied vinyl to signs
- Produced, trimmed, and hemmed vinyl advertisement banners
- Quality checked outgoing projects
- Presented weekly reports to production management.
Education
El Toro High School
CA06.2013
Skills
- Active Listening
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Product Knowledge
- Order Processing
- Team Development
- Prioritization
- Building rapport
- Filing
- Product and service solutions
- Sales expertise
- Problem Resolution
- Call center experience
- Complaint resolution
- Client Relations
- Follow-up skills
- Paperwork Processing
- Documentation
- Product Sales
- Assertiveness
- Research
- Service Upselling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Glantz Sign Supply
02.2022 - Current
Purchasing/Subcontracting Agent
Sunset Signs and Printing
08.2021 - 01.2022
JPSurveyor/Permitting Assistant
Sunset Signs and Printing
04.2021 - 08.2021
Field Service Request Coordinator (F.S.R)
Outdoor Dimensions
03.2020 - 04.2021
Sales Coordinator
Outdoor Dimensions
12.2019 - 03.2020
Safety Leadership
Outdoor Dimensions
08.2019 - 12.2019
Vinyl Application Specialist
Outdoor Dimensions
09.2018 - 08.2019
El Toro High School
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