James Poter
Harrisburg,PA
Summary
Well-rounded Personal Care Worker with 5 years of assisting clients with various daily living needs at home and in the community . Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and medication management . Good at commucating patients' needs, documenting information and interacting with supervisors.
Overview
21
21
years of professional experience
Work History
Direct Care Giver
Keystone Passioate Care
04.2021 - Current
- Managed challenging behavior effectively through de-escalation techniques and crisis intervention strategies.
- Assisted clients in achieving personal goals by encouraging independence and offering guidance when needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Documented client progress regularly, sharing updates with healthcare teams and family members as appropriate.
Assembler
BWI Distribution By Masonite
04.2020 - Current
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.
- Completed tasks on time to meet quality and safety standards.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Enhanced team morale by maintaining a positive attitude during challenging or high-pressure situations, promoting a supportive and collaborative work environment.
Direct Care Worker
Vista Autism Services
06.2006 - 03.2013
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted disabled clients to support independence and well-being.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Recognized and reported abnormalities or changes in patients' health status.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Associate
Rite Aid
01.2003 - 06.2006
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA05.2000
Skills
- CPR Certified
- Vital signs monitoring
- ADL support
- Direct Patient Care
- Crisis Management
- Social Skills Development
- Housekeeping tasks
Timeline
Direct Care Giver
Keystone Passioate Care
04.2021 - Current
Assembler
BWI Distribution By Masonite
04.2020 - Current
Direct Care Worker
Vista Autism Services
06.2006 - 03.2013
Sales Associate
Rite Aid
01.2003 - 06.2006
High School Diploma -
Harrisburg High School