James Powers
tigard
Summary
Accomplished Store and Construction Manager with a proven track record at Hyperdynamic Solutions, enhancing operational efficiency and customer satisfaction. Skilled in navigating complex challenges through strategic thinking and effective problem-solving. Excelled in staff management and mentoring, significantly improving team performance. Demonstrates exceptional customer service and GPS navigation proficiency, ensuring timely and accurate deliveries.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
21
21
years of professional experience
Work History
Store Manager
Hyperdynamic Solutions
07.2016 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised shipping and receiving, distribution and workplace safety.
- Assembled and loaded orders onto trailers for shipping.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supervised delivery staff and general productivity.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated with drivers to organize timely pickup and delivery.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Store Manager
IHGL
09.2008 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Construction Manager
Ricks Custom Fencing
11.2003 - 09.2008
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
Education
GED -
Treasure Valley Community College
Ontario, OR12-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Outstanding communication skills
- Shift scheduling
- Employee training
- Recruitment and hiring
- Supply ordering
- Staff management
- Employee scheduling
- Strategic thinker
- Payroll management
- Clean driving record
- Valid Driver's license
- Time management
- City and non-city driving
- Loading and unloading
- Driving in adverse conditions
- Navigational systems and GPS
Timeline
Store Manager
Hyperdynamic Solutions
07.2016 - 11.2024
Store Manager
IHGL
09.2008 - 07.2016
Construction Manager
Ricks Custom Fencing
11.2003 - 09.2008
GED -
Treasure Valley Community College