Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Powers

Bonham

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Allied Universal
01.2024 - Current
  • Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution; initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow up documentation according to company standards; Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed. Reviews “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond 3 weeks; Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
  • Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner; Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training; Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.
  • Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues; Performs additional projects or tasks as may be directed by managers.

Security Professional

Allied Universal
03.2023 - 12.2024
  • Roaming watch/ patrol, check-in calls/reports, time management practices for site duties, oversight check-in, staff assistance, door checks, facilities checks/ server monitoring, camera monitoring, and on-site management assistance

School Resource Officer

Tier One
08.2023 - 03.2024
  • School Officer, armed
  • Provide patrol hourly
  • Staff assists with multiple behavior issues
  • Admin & oversight hourly check-in
  • Roaming patrol outside & inside school
  • Police Department assistance
  • Door checks
  • Maintain hourly logs of duties
  • Walking 9-12k daily steps
  • Unfortunately, for the 2023-2024 school year, the company lost the contract. They were replaced by PD / TCOLE certified officers.

Armed Security Officer

Security Solutions of Texas
01.2022 - 01.2023
  • As a Lead Officer, I was in charge of keeping and maintaining Time Sheets, planning a weekly Schedule, and keeping daily logs of Visitors, vendors, and Personal and Company personnel coming and going daily. I was also in charge of a crew of five Guards, including myself. I was responsible for planning each person’s daily hours, moving conflicting times and days around to fit everyone into hours for zero overtime base. While on duty I performed Customer service, Service logs, Patrols, Management of Compound space, and Basic duties of a site Manager. I patrolled hourly, did an hourly admin check-in and oversight check-in, patrolled inside and outside the school, assisted staff with students with multiple varieties of behavior issues, performed door checks, kept hourly logs of duties, walked excess 9k-12k daily steps, and assisted the Police Department, among other things.

Merchandise Associate

Lowe's Home Improvement
01.2020 - 01.2022
  • In this position as an MST team member, my day-to-day job involves maintaining the plans for the bays set by corporate. I also service each bay in the store, dropping products to restock bays. I also reset according to directions from the vendor or corporate view, and I execute it 100 percent to their mandate about where products should be and how they fit together. The position requires that my team merchandise and impacts direct sales.
  • I have the following licenses: Forklift, Reach truck, and Order picker.

Sales Associate

The Home Depot
11.2016 - 04.2020
  • Freight team member
  • Garden associate
  • Lumber associate
  • Flooring associate
  • EJ, OP, reach truck, and forklift certified.
  • As an HD associate, I started on freight and was offered a full-time split between garden and freight 3 months later, a full-time Lumber position 6 months later, and a full-time Flooring position 6 months later. As a freight team member, I got to know the whole store and worked in each department till I moved to full time in which I made sales, handled customers, advised on projects, and trained new associates.

Security Officer

RJ Security Services LLC
11.2014 - 01.2016
  • As a Lead Officer, I oversaw keeping and maintaining Time Sheets, and planning a weekly schedule that keeps up-to-date daily logs of every Visitor, Vendor, Personal, and Company Personal coming and going daily. I also oversaw a crew of five guards, including myself, and planned everyone’s daily hours, resolving conflicts of moving times and days around to fit everyone into their hours so that we could all stay at a 0 overtime base. While on duty I performed customer service, service logs, patrols, management of the compound space, and all the other basic duties of a site manager.

Installer

Read Architectural Products LLC
07.2010 - 04.2014
  • My experience includes, but is not limited to, working as a regular employee for Mike Read, where I installed products including Ka wall, Solo tube, and Smoke guard. My regular day-to-day duties were to work with other project managers and complete various projects, both mock and finished, as well as working on projects requiring safety gear and electric and full-body PPE. In addition to working with my coworkers and projects, my workday included 8+ hours, Monday through Friday with some weekends, working inside and out on boom lifts, scissor lifts, etc., and lifting 50-200 lbs. at any given time. I laid out my work projects and completed them in order, then reported daily logs of my progress to my supervisor. In various situations, I have been put in charge of job sites and had to maintain a crew of 3-5 workers, all while conducting my jobs in a timely manner and in a safe and professional manner.

Education

Greenville High School
Greenville, TX
01.2009

Skills

  • Emergency management
  • Customer service
  • Loss prevention
  • Installation (7 years)
  • Patrol (5 years)
  • Conflict management
  • Armed Security (3 years)
  • Typing
  • Surveillance
  • Project Management (2 years)
  • English
  • Security
  • Operations management
  • Team leadership
  • Problem-solving
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • MS office
  • Maintaining compliance
  • Goal setting
  • Interpersonal communication
  • Client relationships
  • Workflow optimization
  • Strategic planning
  • Project management abilities
  • Project leadership
  • Schedule management
  • Performance management
  • Process improvement
  • Client relations
  • Workforce management
  • Regulatory compliance
  • Health and safety compliance
  • Continuous improvements
  • Process improvements
  • Organizational management
  • Superb time management skills
  • Quality assurance controls
  • Customer relationship management (CRM)
  • Onboarding and orientation
  • Project planning and development
  • Delegation
  • Customer retention
  • Retail operations management
  • Assignment delegation
  • Work flow planning
  • Unsurpassed work ethic
  • Incidents management
  • Performance reporting
  • Solutions development
  • Negotiation
  • Contract management
  • Performance evaluations
  • Sales background

Certification

  • Driver's License
  • Guard Card
  • Armed Security License

Timeline

Operations Manager

Allied Universal
01.2024 - Current

School Resource Officer

Tier One
08.2023 - 03.2024

Security Professional

Allied Universal
03.2023 - 12.2024

Armed Security Officer

Security Solutions of Texas
01.2022 - 01.2023

Merchandise Associate

Lowe's Home Improvement
01.2020 - 01.2022

Sales Associate

The Home Depot
11.2016 - 04.2020

Security Officer

RJ Security Services LLC
11.2014 - 01.2016

Installer

Read Architectural Products LLC
07.2010 - 04.2014

Greenville High School

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