Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Presley

Brockton,MA

Summary

Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Attentive individual offering great of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

1
1
year of professional experience

Work History

Crew Member

Dunkin' Donuts
Whitman, MA
12.2023 - Current
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained an organized work area to ensure efficient operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Informed customers about daily specials in an engaging manner.
  • Implemented promotional strategies to increase sales during peak hours.
  • Collaborated with team members to meet daily sales goals.
  • Demonstrated excellent multitasking abilities during busy periods.
  • Conducted regular equipment maintenance checks for safe operation.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Trained new employees on proper procedures and company policies.

PCA

Tempus Unlimited
Stoughton, MA
04.2023 - Current
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Answered questions from family members regarding patient's condition or care plan.
  • Responded promptly to emergency situations according to established protocols.
  • Provided emotional support to patients and families during difficult times.
  • Maintained accurate records of client care services provided on a daily basis.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Educated families about proper nutrition for their loved ones in order to maintain good health.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Assisted with patient admissions, discharges and transfers.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Explained treatment procedures to patients and their families.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Provided emotional support for patients and families during difficult times.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Education

Edison Academy
Brockton, MA
06-2015

Skills

  • People Person
  • Adaptability
  • Patience
  • Communication
  • Active listening
  • Technical knowledge
  • Patience
  • Problem solving Being able to solve problems is key to customer service
  • Empathy
  • Speed
  • Personalized
  • Proactive
  • Resourcefulness
  • Positive attitude

Languages

Cape Verdean creole
Limited

Timeline

Crew Member

Dunkin' Donuts
12.2023 - Current

PCA

Tempus Unlimited
04.2023 - Current

Edison Academy
James Presley