Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

James Prieto

Hawi

Summary

Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge. Transforming obstacles into guest satisfaction and loyalty. In depth knowledge of hotel operations and account management highlighted across 4 years of hospitality experience.

Overview

4
4
years of professional experience

Work History

Guest Service Agent

Fairmont Orchid, Hawaii
Kohala Coast
07.2021 - Current
  • Greeted guests warmly upon arrival and provided check-in assistance.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Assisted meeting planners and group leaders during arrivals and resolving issues.
  • Monitored inventory levels of office supplies and coordinated reordering as needed.
  • Collaborated with other departments to ensure seamless service delivery for guests.
  • Coordinated with sales and event teams to ensure smooth group check ins and special guest requests.
  • Aided in organizing logistics for group arrivals, contributing to seamless event execution.
  • Utilized group resumes to communicate special requirements, billing instructions, and event details to relevant departments.

Fairmont Gold Supervisor

Fairmont Orchid
Kohala Coast
07.2023 - 10.2025
  • Supervised daily operations to ensure high service standards.
  • Reviewed all upcoming Fairmont Gold reservations to ensure requests are met.
  • assisted Fairmont gold manager in all aspects of guest service and guest satisfaction
  • Supervised Daily lounge operations, deluxe continental breakfast and afternoon canapes
  • Provided professional concierge information to guest about local attractions
  • Communicated with guests prior to arrival to personalize their upcoming stay
  • Maintained the operation of the department in absence of Fairmont Gold Manager

Royal Service (PBX Operator)

Fairmont Orchid
Kohala Coast
05.2023 - 07.2025
  • Operated multi-line phone system to manage incoming and outgoing calls.
  • Provided the first voice impression of the resort while answering the phone and transferred to the correct extension
  • Responded to guest through resorts text messaging service
  • Delegated tasks to colleagues in multiple departments to ensure guest requests were satisfied
  • Ran reports regarding VIPs to ensure amenities were properly coordinated with In-Room Dining.

Education

High School Diploma -

Kohala High School
Kapaau
06-2015

Skills

  • Hospitality operations
  • Customer service
  • Communication skills
  • Time management
  • Adaptability
  • Problem solving
  • Strong interpersonal skills
  • Cash handling experience
  • Revenue optimization
  • Skilled in Opera
  • Administrative tasks

Accomplishments

  • Heartist of the Month March 2023
  • High performer in LQA Standards

Timeline

Fairmont Gold Supervisor

Fairmont Orchid
07.2023 - 10.2025

Royal Service (PBX Operator)

Fairmont Orchid
05.2023 - 07.2025

Guest Service Agent

Fairmont Orchid, Hawaii
07.2021 - Current

High School Diploma -

Kohala High School

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