James Rambo
Fairfax,VA
Summary
Knowledgeable, dependable, results focused Sales Representative with 20+ years of experience in wholesale and retail paint services. Prioritizes energy and effort on driving team success and accomplishment over individual goals. Ability to effectively communicate with multiple market segments. Instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Consistently achieves record-high customer satisfaction rankings. achieves continuous improvements to the bottom line and turnaround of underperforming operations.
Overview
11
11
years of professional experience
Work History
TERRITORY SALES REPRESENTATIVE
BEHR Paints
Northern, VA
01.2020 - Current
- Manages accounts, ensures product availability across territory, ordering inventory and merchandising stores, while driving sales across territory.
- Built and developed partnerships with THD management and Pro Sales team throughout the territory to ensure customers needs and sales goals are met.
- Identified potential customers for CPC deliveries evaluated their needs and created customized solutions to promote new delivery initiative.
- Trains 60+ Home Depot associates monthly on company products
- Developed relationships with key decision makers at target accounts.
- Coached and trained peers on selling strategies and product features.
- Ranked 2nd in volume of sales in district (32 stores)
- Product demonstrations for customers, contractors, Home Depot management and staff.
- Provided training to existing customers on product usage, implementation and upgrades.
PRO PAINT SPECIALIST
BEHR Paint
Springfield, VA
01.2019 - 01.2020
- Creates and builds strong, sustaining relationships with customers, Home Depot management, employees, and Pro Desk
- Establishes valuable partnerships with outside Pro representatives to drive sales and increased store business
- Prospects new Pro business within the store, delivering excellent customer-service-achieving POS sales 7.5% above the regional goal
- Instituted best practices for increasing invoice budget; achieving Rainmaker status and exceeding POS budget by 9.1%
- Delivers excellent customer service, achieving pro-sales penetration of 88.41%, ranked #1 on regional team
- Conducts paint/stain color matching and making product recommendations to customers.
STORE MANAGER
Sherwin-Williams
Colorado Springs, CO
08.2015 - 11.2017
- Managed and supervised employees and store operations
- Created and executed store's business plan, resulting in annual growth in sales-producing over 2 million in sales; ranked #15 of 700 in division for sales
- Managed over 800 contractor accounts, achieving sales growth on key accounts
- Acquired new business in niche sales markets, increasing customer base by 15%
- Established new sales initiatives to promote sales growth, ranked #2 of 21 in district marketing initiatives
- Mentored and groomed employees for management positions; assistant manager promoted to Store Manager and full-time employee promoted to assistant manager.
ASSISTANT MANAGER
Sherwin-Williams
Colorado Springs, CO
08.2013 - 08.2015
- Assisted in the management and supervision of employees and store operations
- Lead sales and marketing initiatives resulting in Top in district Super Sale, delivering $40K in sales
- Managed customer accounts, achieved $2.8M in sales
- Managed inventory levels, ensuring availability of products and marketing material
- Conducted cold sales calls, driving increased annual sales
- Managed payroll and employees work schedules
- Led staff training and store meetings
- Organized and facilitated multiple district community service projects.
Education
Some College (No Degree) - Marketing
University of West Georgia
Carrollton, GASome College (No Degree) - Business Administration and Management
Atlanta Metropolitan State College
Atlanta, GASkills
- Establishing Strategic Partnerships
- Relationship Building
- Building Customer Loyalty
- Complaint Resolution
- Sales & Margin Improvement
- Knowledge of THD Systems
- Training Staff
- Retail Operations Management
- Proficient in Salesforce
- Color Matching
- One Paint Ordering System
- Merchandising
- Lead Generation
Timeline
TERRITORY SALES REPRESENTATIVE
BEHR Paints
01.2020 - Current
PRO PAINT SPECIALIST
BEHR Paint
01.2019 - 01.2020
STORE MANAGER
Sherwin-Williams
08.2015 - 11.2017
ASSISTANT MANAGER
Sherwin-Williams
08.2013 - 08.2015
Some College (No Degree) - Marketing
University of West Georgia
Some College (No Degree) - Business Administration and Management
Atlanta Metropolitan State College
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