James Ramirez
Southfield,MI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
IT Field Services
Ascension Providence Hospital (Vdart)
Novi, MI
02.2023 - Current
- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
- Installed new components or replaced defective parts to restore functionality.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Kept records of parts and equipment used in projects to update inventory.
Service Desk Technician
Logicalis, Inc
Bloomfield Township, MI
10.2019 - 02.2023
- Responsible for the servicing and management of multiple service desk accounts at a global scale.
- Successfully bestow technical assistance to end users during the implementation of special projects.
- Provided expert troubleshooting to all levels of staff regarding networks, workstations, peripherals, telephones, printers/scanners, VPN, and cellular devices at different locations/departments across the US.
- Utilized advanced tools and diagnostic techniques to identify problems, causes, and solutions for Windows operating systems, thin-clients, and Active Directory.
- Commended for excellent customer service while performing in a high call volume environment.
Electrical Technician
Reliance One
Auburn Hills, MI
12.2016 - 05.2017
- Responsible for assembling and inspection of electrical hardware used for the Autonomous Vehicle Program.
- Successfully instrumented thermocouples throughout multiple prototype vehicles for testing.
- Accountable for the positioning of computerized hardware, CISCO routers, CAN bus, GPS, and ethernet cabling in prototype autonomous vehicles.
- Connected and repaired equipment based on mechanical drawings and electrical prints.
Radio and Communications Security Repair (94E)
National Guard
, MI
03.2013 - 03.2017
- Served in one deployment to Kuwait supporting Operation Spartan Shield where I single handedly diagnosed and repaired complex ground and aviation level radio equipment that were critical to the mission.
- Proficient in the use of special test equipment, test program sets, and interactive electronic technical manuals to troubleshoot and repair equipment.
- Performed quality inspections and preventative maintenance checks according to military standards.
Education
Bachelor of Science - Computer & Information Systems: Cybersecurity
12.2022
Certificate - Technology 6 Program
10.2019
- Course covered Net+, Sec+, CySA+.
Associate of General Studies - General Studies
12.2017
Certificate - Electrical Vehicle Development Technology
05.2015
Skills
- Active Directory
- Customer Service Support
- Microsoft Windows and Office
- Linux
- Azure
- Technical Troubleshooting
- Attention to Detail
- Ticketing Systems
- Leadership
- Remote Technical Support
- Virtual Machines
- Organization and Time Management
- Teamwork and Collaboration