Summary
Overview
Work History
Education
Skills
Timeline
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James Range

Havelock,NC

Summary

With a proven track record at NC State Ports Authority, I excel in equipment maintenance and repair, including advanced proficiency in Cat ET and John Deere Service Advisor. Known for a positive attitude and fostering continuous improvement, I've significantly reduced equipment downtime, leveraging both hard and soft skills to exceed employer expectations.

Overview

24
24
years of professional experience

Work History

Maintenace Mechanic

NC State Ports Authority
03.2021 - Current
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.

Equipment Manager

Green Recycling Solutions
06.2019 - 03.2021
  • Reduced downtime in operations by performing proactive maintenance on equipment.
  • Maintained clean and organized facilities.
  • Performed equipment maintenance and repairs.
  • Trained team members effectively to maintain consistent productivity.

Field Service Technician

James River Equipment
01.2017 - 04.2019
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Discussed and recommended service options with customers and explained costs involved.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
  • Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
  • Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
  • Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
  • Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
  • Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.

Heavy Equipment Mechanic

Easons Repair Service
07.2017 - 04.2018
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Removed worn or faulty components for replacement or repair.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
  • Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
  • Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
  • Reassembled and tested equipment after repairs to verify function and performance.
  • Mentored junior mechanics on best practices for heavy equipment repair, fostering a supportive learning environment for continuous growth.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Restored and modified equipment using welding and metal fabrication techniques.
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
  • Enhanced equipment performance by conducting thorough inspections and executing comprehensive preventive maintenance tasks.

Transmission Technician

Great Lakes Power
03.2015 - 03.2017

Troubleshoot and diagnose marine transmissions. Remove and repair transmissions from vessels to include tear down and rebuild to factory specs, This was on Twin Disc and ZF marine gears

Field Service Technician

Gregory Poole Marine
03.2001 - 12.2006

Troubleshoot and diagnose repairsd on Catyerpillar engines to include minor repairs to full rebuilds from 3100 series allo the way to 3600 to include C9-C23 series also

Education

Certificate of Technical Studies -

John Deere University
Waterloo, IA
01-2019

GED -

Craven Community College
New Bern, NC
07-1986

Skills

  • Familiar with SAP and opening work orders and closing
  • Proficient in Cat ET and also in John Deere Service Advisor
  • Trained in final Tier 4 engines with after treatment systems

Timeline

Maintenace Mechanic

NC State Ports Authority
03.2021 - Current

Equipment Manager

Green Recycling Solutions
06.2019 - 03.2021

Heavy Equipment Mechanic

Easons Repair Service
07.2017 - 04.2018

Field Service Technician

James River Equipment
01.2017 - 04.2019

Transmission Technician

Great Lakes Power
03.2015 - 03.2017

Field Service Technician

Gregory Poole Marine
03.2001 - 12.2006

Certificate of Technical Studies -

John Deere University

GED -

Craven Community College
James Range