James Raphael
Orlando,FL
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Team Coordinator
Disney Magic Kingdom
Orlando, FL
03.2019 - 02.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Managed team workload to reach production targets.
- Covered shift shortages for shifts to keep production schedule on time.
- Conducted new-hire training regularly throughout fiscal year.
Custodial Worker
Disney's Animal Kingdom
Lake Buena Vista, FL
05.2018 - 04.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Kitchen Helper
Disney
Lake Buena Vista, FL
03.2016 - 04.2019
- Cleaned and organized kitchen stations to promote team efficiency.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
Education
High School Diploma -
College Ellie Blise
Haiti09.1992
Skills
- Evaluating Employee Work
- Work Planning and Prioritization
- Work Area Cleaning
- Shift Scheduling
- Team Routing
Timeline
Team Coordinator
Disney Magic Kingdom
03.2019 - 02.2022
Custodial Worker
Disney's Animal Kingdom
05.2018 - 04.2019
Kitchen Helper
Disney
03.2016 - 04.2019
High School Diploma -
College Ellie Blise
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