James Ratcliff
Doyline,USA
Summary
Dependable professional offering several years of building, maintenance, and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance. Superior expertise in metal working, carpentry, residential electrical systems, general plumbing operations, vehicle and engine repair, and large site maintenance.
Overview
7
7
years of professional experience
Work History
Welder Tec 3
Fibrebond
05.2023 - Current
- Fabricated and welded components to assemble structural forms
- Constructed templates and jigs for fabrication according to blueprints.
- Performed preventative maintenance on welding tools and equipment.
Customer Service Associate
Regions
02.2022 - 05.2023
- Assist Customers with various concerns and banking issues
- Deescalate difficult situations and take complaints from customers
Customer Service Representative
General Dynamice Information Technology
04.2018 - 01.2022
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained and directed new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings
Education
Technical Certificate - Welding Technology
Northwest Louisiana Technical Collage
05.2015
Skills
- Fabrication
- Structural welding
- Grounds upkeep
- Preventive Maintenance
- Residential construction
- Facility management
- Electrical troubleshooting
- Drywalling
- Plumbing
- Painting
References
Available on request
Timeline
Welder Tec 3
Fibrebond
05.2023 - Current
Customer Service Associate
Regions
02.2022 - 05.2023
Customer Service Representative
General Dynamice Information Technology
04.2018 - 01.2022
Technical Certificate - Welding Technology
Northwest Louisiana Technical Collage
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