James Read

• Traveled by foot and automobile to sell services.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Stayed current on product specs and prices and accurately updated display product literature.
• Tracked and measured sales activity using mobile technology, reporting sales from field.
• Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.

Management Roles:

• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Formulated policies and procedures to streamline operations.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

Sales Roles:

• Gave tours of facility to prospective members
• Guided first time visitors through their initial workout and helped them select ideal membership options for their circumstances
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Kept meticulous client notes and updated account information in company databases.
• Used knowledge of retail merchandise to help each individual customer purchase products.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

Group Fitness Instructor Roles:

• Led 45- and 60-minute group boxing and kickboxing classes, ranging in size from 3 to 35 students
• Created workouts organized to improve fundamentals of each sport while targeting and conditioning specific muscle groups.
• Taught proper boxing and Thai boxing techniques learned through experience in amateur competition and organized classes to challenge all experience and fitness levels.
• Delivered high intensity and fast pace throughout classes while maintaining ability to correct individuals’ technique.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Adapted instruction to accommodate special needs, disabilities and physical limitations.

Personal Trainer Roles:

• Instructed gym clients about correct use of weight resistance and cardiovascular equipment.
• Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
• Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
• Monitored and tracked clients' progress and adjusted instructions to attain successful outcomes.
• Designed innovative fitness plans to keep clients engaged.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

BMR is the largest outdoor gear repair service in the Rocky Mountain area, and specializes in fixing and laundering technical outerwear, sleeping bags, tents, and packs.

• Responsible for keeping Repairs Department running smoothly and efficiently
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Doubled volume of weekly repairs, without sacrificing quality or extending turnaround times
• Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
• Improved business profits through innovative cost containment and revenue generation techniques.
• Oversaw repair delivery and shipping operations to reduce shipment turnaround times and streamline workflows.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Maintained and updated business website
• Supervised and ordered inventory of materials and supplies
• Facilitated thorough weekly cleanings of facility
• Executed business plans to further strengthen and maximize territory sales and profits.
• Scheduled team of 11 employees for shifts, taking into account customer traffic and employee strengths.