James Reagan
La Quinta,CA
Summary
Versatile hands on automotive Sales manager with over 13 years of experience driving sales, gross and volume. While creating and maintaining a positive team culture and customer satisfaction. With Proven ability to train and mentor sales teams, leveraging expertise in CRM, digital marketing and inventory management to attain sales targets and goals. Looking to secure a role with an organization that shares similar goals and values with an opportunity for growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Sales Manager
La Quinta Chevrolet And Cadillac
09.2018 - 07.2025
- Surpassed manufacturer sales objectives on a consistent basis.
- Created and delivered strategic sales goals and training sessions to empower sales staff and drive revenue growth.
- Implemented quality improvements that consistently exceeded manufacturer Customer Satisfaction Index standards.
- Analyzed market trends and promoted new and pre-owned inventory to optimize sales opportunities.
- Executed strategic purchasing and wholesaling of pre-owned inventory, ensuring alignment with business objectives.
- Drove year-over-year growth in gross revenue and sales volume.
- Oversaw daily CRM operations to ensure effective outreach to prospects and sales customers.
- Coordinated logistics and timelines for community-focused special events and sponsorship opportunities.
- Oversaw continuous monitoring of dealer website, third-party sites, and phone system to ensure accuracy and operational efficiency.
- Desking, closing and securing financing for vehicle sales.
- Monitored and evaluated dealership practices to uphold and surpass compliance requirements set by state and manufacturers.
- Cultivated strong relationships with customers to drive satisfaction and retention.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring customer response and follow-up.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Developed and implemented strategies to increase sales.
- Engaged with vendors to establish and secure beneficial contract terms.
- Developed training programs to enhance staff sales techniques and customer engagement skills.
Sales Manager
Yucca Valley Chrysler Ford Center
09.2017 - 07.2018
- Drove performance of 12 sales representatives through coaching and guidance to meet revenue goals.
- Monitored CRM system for customer interactions, enhancing sales closing percentages.
- Conducted training sessions on product knowledge and objection handling techniques for sales team.
- Managed complete sales cycle from prospecting to closing, achieving high conversion rates consistently.
- Oversaw digital platforms and third-party sites for content accuracy and relevance.
- Developed competitive pricing and marketing strategies for new and pre-owned vehicles.
- Resolved customer complaints efficiently, ensuring satisfaction with sales and service.
Sale Manager
Honda of The Desert
05.2017 - 09.2017
- Desking deals
- Conducted thorough appraisals of trades to support informed decision-making and risk management.
- Managed CRM systems and phone communications to support prospecting of new and repeat customers.
- Facilitated daily training and mentoring of sales associates while monitoring performance and providing targeted coaching as necessary.
- Oversaw complete sales cycle from prospecting to closing transactions.
- Negotiated pricing terms with customers while maintaining profitability for the dealership.
- Collaborated with finance department to secure competitive financing options for customers.
- Utilized persuasive selling techniques to upsell additional products and services, contributing to an increase overall revenue.
- Built and maintained a strong client base through effective relationship building and exceptional customer service.
General Sales Manager
Lotus of West Covina
03.2015 - 04.2017
- Oversaw day- to-day operations of the dealership and our Satellite Track Location.
- Led dealership to become the #1 Lotus store in the Country.
- Monitoring Sales cycle from start to finish.
- Ordering and purchasing New and Pre-owned inventory.
- Setting up and hosting special events.
- Monitoring expenses and vendor relations efficiently.
- Training and helping sales staff achieve sales and personal goals.
- Desking and financing sales.
- Regularly updating and generating content for dealer website.
- Developing strategy and sales goals.
Internet Sales Manager
Crystal Chrysler CDJR and FIAT
04.2013 - 03.2015
- Prospected all sales inquiries and led the Internet dept and the store as top units and gross consistently for two years.
- Maintained the website and third party sites.
- Led the store in CSI and Volume Sales.
- Sales and Delivery of new and pre-owned vehicles.
- Analyzed vendors and service providers to ensure efficiency.
- Supervising and training of the internet sales staff.
- Monitoring Dealer website for accuracy and compliance.
- Planning and attending special events and networking opportunities.
- Digitally Marketing and maintaining entire vehicle inventory.
Sales Representative
Coachella Valley VW
08.2012 - 03.2013
- Generated new sales leads through dealer website and phone prospecting.
- Achieved exemplary CSI as Internet Director while leading store in unit sales.
- Engaged customers to assess vehicle needs and demonstrate features.
- Managed CRM software for tracking customer interactions and follow-ups.
- Handled sales paperwork to ensure compliance with dealership policies.
- Negotiated pricing contracts with customers to enhance profit margins.
- Delivered sold units while providing exceptional customer service.
- Conducted marketing and merchandising of vehicle inventory for increased visibility.
Education
Business Administration - Marketing
Salem State College
Salem, MA06.2001
High school diploma or GED - undefined
Nashoba Regional High School
Bolton, MA06.1996
Skills
- Effective sales negotiation
- Proficient in CRM systems
- Sales training
- Automotive financing proficiency
- Operational leadership
- Sales process optimization
- Dealership operations
Certification
Driver's License
Timeline
General Sales Manager
La Quinta Chevrolet And Cadillac
09.2018 - 07.2025
Sales Manager
Yucca Valley Chrysler Ford Center
09.2017 - 07.2018
Sale Manager
Honda of The Desert
05.2017 - 09.2017
General Sales Manager
Lotus of West Covina
03.2015 - 04.2017
Internet Sales Manager
Crystal Chrysler CDJR and FIAT
04.2013 - 03.2015
Sales Representative
Coachella Valley VW
08.2012 - 03.2013
High school diploma or GED - undefined
Nashoba Regional High School
Business Administration - Marketing
Salem State College
Personal Information
- Looking To Relocate