James Redmond
Rock Hill,SC
Summary
Highly motivated manger and salesperson with ten years of powersports experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
10
10
years of professional experience
Work History
Service Manager
Indian Motorcycle Charlotte
07.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
Salesperson
Indian Motorcycle Charlotte
11.2023 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Salesperson
RideNow Powersports
02.2023 - 11.2023
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
Assistant Service Manager
Rock Hill Powersports
01.2022 - 12.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
Lead Service Advisor
Rock Hill Powersports
09.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
- Mentored junior service advisors, enhancing their skills and knowledge for career growth.
- Coordinated with other departments to ensure seamless delivery of services and enhance overall customer satisfaction levels.
Bar Manager
The Meeting Room
04.2018 - 09.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lot Technician
Temecula Powersports
08.2014 - 10.2016
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Performed minor repairs and maintenance tasks on vehicles as needed, ensuring top-quality condition for customers.
- Supported sales events by preparing display areas and reorganizing inventory as needed to showcase specific models or promotions effectively.
- Developed strong rapport with clients and coworkers alike, fostering an atmosphere of teamwork and collaboration within the dealership environment.
Education
Bachelor of Science - Animal Science
Unity Enviornmental College
Unity, ME06-2020
Skills
- Culture development
- Customer satisfaction measurement
- Strategic business planning
- Upselling
- After-sales support
- Forecasting
- Program follow-up and assessment
- Reporting and documentation
- Hospitality and accommodation
- Coaching and mentorship
- Team scheduling
- Conflict Resolution
- Performance reviewing
- Quality Control
- Project Management
- Schedule oversight
- Process Optimization
- Resource Allocation
- Negotiation
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Customer Relations
- Team building
- Operations Management
- Professionalism
Timeline
Service Manager
Indian Motorcycle Charlotte
07.2024 - Current
Salesperson
Indian Motorcycle Charlotte
11.2023 - 07.2024
Salesperson
RideNow Powersports
02.2023 - 11.2023
Assistant Service Manager
Rock Hill Powersports
01.2022 - 12.2022
Lead Service Advisor
Rock Hill Powersports
09.2021 - 01.2022
Bar Manager
The Meeting Room
04.2018 - 09.2021
Lot Technician
Temecula Powersports
08.2014 - 10.2016
Bachelor of Science - Animal Science
Unity Enviornmental College