James Reece
Post Falls,ID
Summary
Seeking a Customer Service Representative position with Allklean Cleaning & Restoration while utilizing my skills of communication, leadership, and encouragement in addition to my teaching and administrative experience and passion for serving people.
Overview
19
19
years of professional experience
Work History
Wealth Servicing Team Advisor
U.S. Bank
Post Falls, ID
11.2022 - Current
- Delivers a top-tier experience to all call types as well as high-value and ultra-high value accounts from U.S Bank Private Wealth Management, Private Client Reserve, Ascent Private Capital Management, Fidelity VIP, Elan Affluent, and U.S. Bank Altitude Reserve credit card holders and U.S. Bank Bankers calling on behalf of their clients. Provides high quality customer service by responding to telephone inquiries, requests and problems.
- Excellent problem-solving skills, above-average call handling and de-escalation skills, and a commitment to providing the most professional service available in CMS in order to maintain good relationships with these cardmembers.
- Researches, analyzes, and provides solutions that meet the customer’s needs.
- The major accountabilities of this position include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.
Customer Service Representative
U.S. Bank
Post Falls, ID
04.2022 - 11.2022
- Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
- Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
- Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
- Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs.
- Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Completed Fraud and Retail training further enhancing ability to serve the needs of card members.
Guest Services Director
Ross Point Camp and Conference Center
Post Falls, ID
05.2011 - 04.2022
- Primary point of contact for every group from the time they enter the property to the completion of their stay
- Accommodated the needs of each group including, but not limited to, orientation, housing, meeting spaces, program, and audio-visual
- Scheduled and organized and trained staff needed for daily, regular, periodic, annual, and change-over cleaning
- Fulfilled daily scheduled guest services responsibilities such as cleaning, meeting room set up, cabin and motel room set up, assisting guests, laundering of towels and linens, helping in kitchen, maintenance, snow removal, trash removal, restocking of disposable supplies
- Operated and maintained camp store including ordering and restocking product, organizing, scheduling and training staff
- Served as Waterfront Director during summer months and scheduled, trained, supervised, and evaluated waterfront staff.
Lead Teacher
Ohio Virtual Academy
Maumee, OH
09.2009 - 05.2011
- Supported a team of twelve teachers while continuing classroom teacher responsibilities (see below) for 25 students
- Interviewed, hired, and trained new teachers; performed annual teacher evaluations
- Worked with a consortium of parent representatives to evaluate student and parent satisfaction; considered areas for improvement with the purpose of high student retention
- Collaborated with fellow teachers to align K12 curriculum with Ohio Content
- Standards.
American History Teacher
Ohio Virtual Academy
Maumee, OH
06.2005 - 09.2009
- Worked with approximately sixty parents (also referred to as Learning Coaches) to provide instructional support
- Offered suggestions to address academic concerns and encouraged them through emails, bi-weekly phone calls, and face to face meetings
- Planned monthly face-to-face outings with families in Central Ohio
- Administered standardized testing
- Assisted in the implementation of Individual Education Plans
- Taught daily live synchronous classroom sessions that promoted a positive learning environment.
Education
BSE - Elementary
Ohio Dominican
University
05.1997
Skills
- Problem Solving
- Investigative
- Critical Thinking
- Attention to Detail
- Communication
- Computer Proficiency
- Decision making
- Empathy
- Leadership Experience
- Encouragement
Timeline
Wealth Servicing Team Advisor
U.S. Bank
11.2022 - Current
Customer Service Representative
U.S. Bank
04.2022 - 11.2022
Guest Services Director
Ross Point Camp and Conference Center
05.2011 - 04.2022
Lead Teacher
Ohio Virtual Academy
09.2009 - 05.2011
American History Teacher
Ohio Virtual Academy
06.2005 - 09.2009
BSE - Elementary
Ohio Dominican
University