James Reed
Canton
Summary
Accomplished Supervisor, District Manager and Director of Operations, adept in strategic planning and leadership training, significantly enhancing operational efficiency and team performance. Leveraged problem-solving aptitude and effective communication to exceed business objectives, achieving notable project success rates. Expert in quality assurance and risk management, fostering robust customer relations and operational excellence.
Overview
26
26
years of professional experience
Work History
Director of Operations
MJ Pipeline
07.2024 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Oversee gas distribution for Atmos, drilling, placing pipe, testing and turn up of gas main lines and services.
- Supervise seven superintendents, a project manager and approx. 120 crew members
- Problem solving to remove roadblocks.
- Strong communication with the team to maintain smooth workflow and process implementation and guidance.
- Strong print/map reading skills.
- Re-engineer projects when needed to maintain smooth project flow to completion due date.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
District Manager
Ansco & Associates LLC.
07.2022 - 07.2024
- District Operations Manager over North Texas/DFW for a contract company that drilled, placed pipe and fiber optic cables for AT&T.
- Supervised two area managers, six supervisors and approx 120 crew members.
- Worked buried, underground and aerial environment.
- On conference calls updating AT&T and upper management/VP's.
- Responsible for meeting all due dates.
- Responsible for submitting all permits to the city.
- Overseen all damage prevention, 811 protocol and all locates for each project.
- Strong communication with team, contractors and upper management.
- Overseen complex projects. Strong print reading skills and re-engineering projects when needed to meet due dates.
- Supervised various locations, enforcing high-quality and safety standards of operation.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Enforced compliance with local, state and federal regulations and company standards.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Business Owner
STIKY RIBZ BBQ
11.2018 - 07.2022
- Ran business monthly/yearly P&L.
- Overseen 26 employees.
- Ran a full scale catering business.
- Encouraged teamplay/teamwork among crews to streamline processes.
- Overseen quality and safety.
- Responsible for timesheets and payroll.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Area Manager/Technical Project Manager
AT&T Mobility
11.2012 - 11.2018
- Lean & Six Sigma Blackbelt training.
- Organizing, Scheduling, Monitoring Due dates and timelines and updating senior leadership.
- Led aquisition/leasing of land and building cell sites and installing equipment.
- Monitored quality and safety of cell builds
- Overseen implementation of 25 mobile cell units for disaster response and special events.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Served as technical liaison, supporting engineering, management, procurement, sales, and marketing, quality assurance and supply base.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Partnered with project team members to identify and quickly address problems.
- Established and enforced project timelines and deadlines.
- Negotiated and managed project budgets to meet goals.
- Resolved staff conflicts and identified potential areas of improvement.
- Generated reports for IT project progress and performance.
- Communicated project updates to stakeholders at all levels.
Construction Supervisor
AT&T
11.2008 - 11.2012
- Managed crew of 25 cable splicing technicians over the downtown Dallas area
- Lean and Six Sigma Blackbelt training
- Covered for area manager and performed upper management duties
- Problem solving to remove roadblocks and re-engineer projects to meet due dates.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained safe practices and operated within budget constraints by training construction workers on best practices and established protocols.
- Supervised field crews to maximize quality and work efficiency.
- Implemented emergency resolution initiatives to reduce process lags.
- Reduced excess spending by effectively utilizing given resources.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Coordinated construction planning, material resources, and staff scheduling to achieve on-time, under-budget completion for profitable projects.
- Reported quality of performance on site to site construction managers.
- Reviewed project details to specify correct materials and equipment for job sites.
- Inspected completed work to verify quality standards and compliance with criteria.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Created and implemented plans to maximize efficiency of workers.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Directed projects according to schedule and quality demands.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Trained workers in proper methods, equipment operation and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
Cable Splicing Technician
Southwestern Bell Telephone
11.1998 - 11.2008
- Crew team lead
- Scheduled job completions and timeline due dates
- Union steward 8 years
- Spliced cable in buried, underground and aerial environment
- Strong print reading skills and re-engineering projects to meet due dates
- Established high quality standards and drove field productivity to increase revenue.
- Strategically promoted product features and benefits to clients to boost retention and revenue.
- Streamlined operations through effective management of work orders, logistics coordination.
Education
No Degree - Business
DeVry University
Dallas, TX01-2005
Skills
- Strategic planning and execution
- Leadership training
- Quality assurance
- Strategic planning
- Operational efficiency
- Process improvement
- Customer relations
- Manage operations
- Risk management
- Time management abilities
- Teamwork and collaboration
- Operations management
- Project management
- Problem-solving aptitude
- Budgeting and cost control
- Effective communication
Timeline
Director of Operations
MJ Pipeline
07.2024 - Current
District Manager
Ansco & Associates LLC.
07.2022 - 07.2024
Business Owner
STIKY RIBZ BBQ
11.2018 - 07.2022
Area Manager/Technical Project Manager
AT&T Mobility
11.2012 - 11.2018
Construction Supervisor
AT&T
11.2008 - 11.2012
Cable Splicing Technician
Southwestern Bell Telephone
11.1998 - 11.2008
No Degree - Business
DeVry University
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