James Reid
Southfield
Summary
A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
12
12
years of professional experience
Work History
Department Manager - Fine Jewelry
Saks Fifth Avenue
03.2024 - Current
- Maintain client relationship alongside sales representatives to facilitate high value sales
- Set, and maintain sales goals for team
- Train incoming employees on jewelry standards and procedures
- Facilitate offsite sales events
- Work with buying team to track vendor sales, and adjust inventory accordingly
- Merchandise department according to visual standards
- Keep department inventory daily due to high value items
Canada Goose
10.2023 - 01.2024
- Visual merchandising
- Sales and styling - assist customers, providing best in-person service
- Seasonal position
Interior Design Consultant
Between the Sheets
08.2021 - 11.2022
- Managing customer facing store front including a team of 5 sales representatives
- Track employees' goals & sales plans
- Conduct in home appointments to facilitate design needs of clients
Sales Associate
Louis Vuitton - LVMH
08.2021 - 10.2022
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
Mortgage Officer
Axos Bank
02.2021 - 08.2021
- Obtained NMLS license through the state of California
- Assist prospective clients on securing their mortgage through AXOS
Team Lead/Triage
Generali Global Assistance
06.2017 - 04.2020
- Maintained property damage business
- Monitoring inbound claims daily
- Coaching claims representatives on claims, and SOP/OPL
- Part of a team of 4 to process daily and assign to 40+ claims
Sales Associate
Tiffany & Co.
11.2016 - 06.2017
- Providing best in-person service
- Maintain knowledge of new product launches
Sales Associate/Brand Ambassador
Saks Fifth Avenue
06.2016 - 10.2016
- Assist walk-in clients with their fashion needs throughout the Ready-to-Wear floor
- Maintain ready to wear boutique as the Brand Ambassador
Wardrobe Consultant
Nordstrom
01.2013 - 01.2016
- Daily interaction with my VIP clientele to provide best in-person service
Education
High School -
Royal Oak High School
San Diego Mesa Community College -
San Diego Mesa Community College
BA - Accounting
Oakland University
Skills
- Fashion design
- Customer service
- Task delegation
- Staff development
- Staff management
Timeline
Department Manager - Fine Jewelry
Saks Fifth Avenue
03.2024 - Current
Canada Goose
10.2023 - 01.2024
Sales Associate
Louis Vuitton - LVMH
08.2021 - 10.2022
Interior Design Consultant
Between the Sheets
08.2021 - 11.2022
Mortgage Officer
Axos Bank
02.2021 - 08.2021
Team Lead/Triage
Generali Global Assistance
06.2017 - 04.2020
Sales Associate
Tiffany & Co.
11.2016 - 06.2017
Sales Associate/Brand Ambassador
Saks Fifth Avenue
06.2016 - 10.2016
Wardrobe Consultant
Nordstrom
01.2013 - 01.2016
San Diego Mesa Community College -
San Diego Mesa Community College
BA - Accounting
Oakland University
High School -
Royal Oak High School
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