James Reif
Stephens City,VA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Detail-driven investigator with background in conducting thorough and comprehensive investigations. Experience spans public and private sectors, encompassing crime scene investigation, witness interviews, and evidence analysis. Strengths include keen observational skills, analytical thinking, and ability to maintain confidentiality. Proven track record of solving complex cases by utilizing effective investigative techniques and strategies. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Server
Alamo Drafthouse
Winchester , VA
05.2021 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
Investigator
Federal Bureau of Investigation Headquarters
Washington DC, DC
01.2024 - 06.2024
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting, and aiding district attorney prosecution cases.
- Analyzed vast amounts of data using forensic accounting methods to uncover hidden assets and fraudulent transactions.
- Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
- Utilized advanced surveillance techniques and equipment to gather evidence and monitor subjects discreetly.
- Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Photographed narcotic purchase transactions to compile evidence and protect undercover investigators.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Coordinated with cybersecurity teams to investigate and respond to incidents involving digital fraud and data breaches.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Maintained organized records of all information and material pertinent to open investigations.
- Conducted comprehensive background checks and due diligence investigations on individuals and entities to mitigate risk.
- Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Conducted integrity testing and compliance audits for corporate clients to identify vulnerabilities and prevent fraud.
Medical Assistant
WMC Valley Health
Winchester, VA
07.2023 - 02.2024
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Emergency Medical Technician
WMC Valley Health
Winchester, VA
06.2022 - 06.2023
- Interviewed patients to obtain medical history and details on current issues.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Remained level-headed and proactive during emergency situations.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Performed standard testing and administered medication to manage care in field and in transit.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Documented patient condition and treatment to facilitate plan of care.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Education
Bachelor of Science - Homeland Security
George Washington University
Washington, DC05-2025
High School Diploma -
Sherando High School
Stephens City, VA06-2022
General Education - Emergency Medical Technician
Laurel Ridge Community College
Middletown, VA05-2022
Skills
- Team member support
- Strong work ethic
- Video surveillance systems
- Evidence collection
- Evidence processing
- Missing persons investigations
- Interview coordination
- FBI security clearance
- Records management
- Crime scene photography
- Witness interviews
- Investigation management
- Patient-focused care
- Wound care management
- Doppler proficiency
- Respiratory equipment utilization
- Customer relationship management (CRM)
- Medical terminologies
- Medical transcription
- Lab equipment calibration
- Proper sterilization techniques
- Patient relations
- Human anatomy and physiology
- Healthcare software proficiency
- Medical terminology in Latin
- Vital signs monitoring
- Advanced cardiac life support
- Cardiopulmonary resuscitation
- Emergency medical dispatch
- Behavioral emergency intervention
- Scene safety assessment
Timeline
Investigator
Federal Bureau of Investigation Headquarters
01.2024 - 06.2024
Medical Assistant
WMC Valley Health
07.2023 - 02.2024
Emergency Medical Technician
WMC Valley Health
06.2022 - 06.2023
Server
Alamo Drafthouse
05.2021 - Current
Bachelor of Science - Homeland Security
George Washington University
High School Diploma -
Sherando High School
General Education - Emergency Medical Technician
Laurel Ridge Community College