James Reilly

• Internal and External Communication: Worked both internal team and our client base to fulfill needs improve the product experience and create product requirements that best suit to serve our users, clients, and internal team
• User Story Creation: Mastering the product to identify areas of improvement and communication this in an effective way
• Client onboarding: Led testing sessions, internal development, and communication with over 20 major retailers to full integrate their system with ours for a seamless flex labor solution
• Test suite management: Led UAT sessions with both internal team and external members to ensure product experience
• Led numerous Piloted rollouts of new features
• Projects Implemented:
• Fraud Prevention: Through a multi-pronged plan, removed more than 5,000 fraudulent users and lowered loss from fraud by roughly $20,000 per month
• Selfie and ID verification: Confirming a user’s identity by matching their face to their ID
• Used key indicators from specific user behavior to create a confidence score of the likelihood of fraud and block those users from the Platform
• Photo Proof Of Delivery Machine Learning Model: Using an in-app photo recognition model we lowered our reimbursement requests by 26% on average and eliminated manpower needs by 130 hours per 40,000 deliveries
• Using a prediction model to identify flex laborers who are not taking adequate photo proof to improve driver behavior, limit missing packages, and combat fraud
• Package Return Revamp: Reduced cost per returned order by between $2-$5 while improving package delivery accuracy by 8%
• Remodeled the payment structure of unsuccessful delivery orders to ensure accurate delivery in a more cost-effective way.

Point Pickup is the premier provider for last-mile delivery. Feeding America with over 40,000 deliveries a day from some of America’s largest retailers.

• Point Pickup Orientation and Training Program: This program included a welcome kit, detailed phone screening scripts, interview rubrics, initial communication templates, fully interactive system overviews, and a culture-building focus
• This program successfully grew staff from 80 to over 200 team members within 8 months, both locally and remotely.