Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

JAMES REILLY

Ocala,FL

Summary

Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over years of management performance.

Overview

13
13
years of professional experience

Work History

Area Manager

Chewy
10.2024 - Current
  • Led regional operations, enhancing efficiency and productivity across multiple locations.
  • Developed and implemented strategic plans to drive sales growth and customer satisfaction.
  • Mentored team leaders, fostering a culture of continuous improvement and accountability.
  • Analyzed market trends to identify opportunities for business expansion and operational enhancements.
  • Streamlined processes, resulting in improved workflow management and resource allocation.
  • Collaborated with cross-functional teams to align objectives and optimize performance metrics.
  • Evaluated staff performance, providing feedback and training to elevate team capabilities.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

OPERATIONS MANAGER, Area Manager, Sort Manager

FEDEX
08.2016 - 07.2024
  • Started as a package handler, was promoted to Operations Manager in November 2016.
  • Unload & load trailers, Process Manager (where to place workers during The shift), Operate TMS (Time Management System), check timecards, Manage the area for the load & unload side, fix barcodes and labels, run Van lines, run and sort small packages.
  • Handle internal paperwork and Any disciplinary actions.
  • Ran the best load side on my shift got moved to different areas to turn them around, Then got moved to unloads and help turn a unload that was the worst to the best during peak season. Lastly went to cc where I helped run sorts effectively for the Day/Twi shift.
  • Starting May 2018 As a Area Manager I help lead TWI to become the safest sort in the building going over 100 days injury free , I trained all new managers in the building and while doing so help TWI become the #1 sort in the building for the year also leading TWI to hit scanning as well.
  • OCT 2019 Sort Manager started on TWI continuing to keep building Being the #1 sort. Went to Morn sort who was ranked bottom 9 in the south and turn it into a top 2 sort. Train and developed 5x managers to area managers. went over 90 days injury two times. 2x Sort Manager of the month.
  • Analyzed operational data to identify trends, facilitating informed decision-making and process improvements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Assistant Manager

FRESH MARKET
02.2015 - 05.2016
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Deli Clerk

KEY FOOD
10.2013 - 04.2014
  • Created appealing food arrangements for party trays and specialized orders.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

OFFICE CLERK & IT CLERK

NASTASI & ASSOCIATES INC
04.2012 - 01.2013
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

Education

High School Diploma -

College of Central Florida

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Queensboro Community College
01.2014

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Kirkwood Community College
01.2013

H.S - undefined

St. Mary's College Prep
01.2012

Skills

  • Policies and Procedures Implementation
  • Team Leadership
  • Relationship Development
  • Goals and Performance
  • Scheduling
  • Employee Training
  • Business Development
  • Key Performance Indicators (KPIs)
  • Quality Management
  • Brainstorming Ideas
  • Talent Review
  • Prospecting Clients
  • Staff Management
  • Budgeting

Timeline

Area Manager

Chewy
10.2024 - Current

OPERATIONS MANAGER, Area Manager, Sort Manager

FEDEX
08.2016 - 07.2024

Assistant Manager

FRESH MARKET
02.2015 - 05.2016

Deli Clerk

KEY FOOD
10.2013 - 04.2014

OFFICE CLERK & IT CLERK

NASTASI & ASSOCIATES INC
04.2012 - 01.2013

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Queensboro Community College

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Kirkwood Community College

H.S - undefined

St. Mary's College Prep

High School Diploma -

College of Central Florida

Hobbies and Interests

Baseball, Softball, Basketball, music and computer

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