Summary
Overview
Work History
Education
Skills
Timeline
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James Reilly-Gates

Charlotte,NC

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

9
9
years of professional experience

Work History

Multi-Site Property Manager

Denholtz Properties
01.2022 - Current
  • Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
  • Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
  • Streamlined the leasing process with efficient application processing, background checks, and lease negotiations.
  • Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
  • Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
  • Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
  • Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
  • Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
  • Implemented resident retention programs that fostered a sense of community among tenants and resulted in higher renewal rates.
  • Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
  • Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards.
  • Improved overall workflow efficiency by implementing new software solutions for rent collection data management systems streamlining communication between onsite teams headquarters.
  • Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain a high level of service for residents across multiple properties.
  • Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Lease-Up Property Manager

RAM Partners LLC
03.2021 - 12.2022
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
  • Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
  • Assisted in the development of rental rate structures, keeping the property competitive within the local market.
  • Conducted thorough background checks on applicants to maintain community safety standards and minimize delinquency risks.
  • Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
  • Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Coordinated appointments to show marketed properties.
  • Planned special events such as lotteries, dedications and project tours.

Assistant Property Manager

RAM Partners LLC
03.2020 - 03.2021
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Coordinated appointments to show marketed properties.

Assistant Property Manager

Fogelman
06.2016 - 03.2021
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed security deposit refunds.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept accurate records of all resident and tenant correspondence.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.

Leasing and Marketing Manager

Fogelman
06.2015 - 07.2016
  • Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
  • Developed and executed promotional campaigns for property listings, resulting in higher visibility and greater interest from potential tenants.
  • Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
  • Streamlined leasing processes to improve efficiency, reducing wait times for prospective tenants and increasing overall satisfaction.
  • Managed social media accounts to promote available properties, driving online engagement and attracting new leads.
  • Coordinated open house events, showcasing properties to potential renters and contributing to increased lease signings.
  • Analyzed competitor pricing strategies, adjusting rental rates accordingly to remain competitive within the market.
  • Collaborated with maintenance teams to address tenant concerns promptly, maintaining high levels of resident satisfaction and retention.
  • Developed targeted advertising materials tailored to specific demographics, effectively reaching desired audiences and driving interest in available properties.
  • Negotiated lease terms with prospective tenants, securing favorable agreements that benefited both parties while meeting company goals.
  • Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
  • Organized regular team meetings covering pertinent updates related to project progress reports or changes in company policies affecting job responsibilities among team members involved in marketing or leasing efforts.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated appointments to show marketed properties.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Leasing Professional

First Communities Management
01.2015 - 06.2015
  • Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
  • Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
  • Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
  • Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
  • Organized community events to foster a positive living environment for all residents.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
  • Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Participated in regular training sessions to stay updated on industry trends and best practices in property management.
  • Enhanced property reputation through proactive outreach efforts within the local community.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept properties in compliance with local, state and federal regulations.

Education

Bachelor of Arts - Communication Studies

University of North Carolina At Wilmington
Wilmington, NC
05.2013

High School Diploma -

Topsail High School
Hampstead, NC
06.2009

Skills

  • Building Systems Knowledge
  • Multitasking
  • Lease Administration
  • Staff Supervision
  • Problem Solving
  • Fair Housing Compliance
  • Attention to Detail

Timeline

Multi-Site Property Manager

Denholtz Properties
01.2022 - Current

Lease-Up Property Manager

RAM Partners LLC
03.2021 - 12.2022

Assistant Property Manager

RAM Partners LLC
03.2020 - 03.2021

Assistant Property Manager

Fogelman
06.2016 - 03.2021

Leasing and Marketing Manager

Fogelman
06.2015 - 07.2016

Leasing Professional

First Communities Management
01.2015 - 06.2015

Bachelor of Arts - Communication Studies

University of North Carolina At Wilmington

High School Diploma -

Topsail High School

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James Reilly-Gates