James Rench
Jacksonville,United States
Summary
Accomplished Restaurant General Manager with a proven track record at Flynn Group of Companies, enhancing guest relations and leading teams to excellence. Expert in complaint handling and customer service management, significantly boosting sales and customer satisfaction. Demonstrates strong leadership and sales expertise, fostering a culture of high performance and exceptional service.
Personable and efficient with deep understanding of guest satisfaction and team coordination. Adept at managing dining operations and ensuring seamless service. Committed to creating memorable dining experiences that exceed expectations.
Overview
14
14
years of professional experience
Work History
Head Waiter
Whiskey Cake Kitchen & Bar
Jacksonville, FL
10.2024 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
Restaurant General Manager
Flynn Group of Companies
Jacksonville, FL
08.2021 - 10.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Head Waiter
Carrabba's Restaurant
08.2019 - 07.2021
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Supervised server staff and simultaneously served personal section of tables.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Training Manager
Metro Diner
Jacksonville, FL
05.2011 - 01.2017
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Mentored junior trainers, enhancing their skills through guidance and support in delivering effective instruction.
- Championed a culture change within the organization centered around exceptional customer care standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Middleburg High School
Skills
- Guest relations management
- Complaint handling
- Customer service management
- Strong leadership
- Sales expertise
- Conflict and complaint resolution
Timeline
Head Waiter
Whiskey Cake Kitchen & Bar
10.2024 - Current
Restaurant General Manager
Flynn Group of Companies
08.2021 - 10.2024
Head Waiter
Carrabba's Restaurant
08.2019 - 07.2021
Training Manager
Metro Diner
05.2011 - 01.2017
Middleburg High School