James Renfro
Richmond,KY
Summary
Dynamic Certified Pharmacy Technician with extensive experience at CHI Health, excelling in medication dispensing and customer service. Proven ability to optimize workflows and resolve complex billing issues, enhancing patient satisfaction. Skilled in inventory management and committed to maintaining compliance with HIPAA regulations, ensuring the highest standards of pharmaceutical care.
Overview
26
26
years of professional experience
Work History
Certified Pharmacy Technician
CHI Health
04.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Wheeler Pharmacy
02.2021 - 11.2023
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Certified Pharmacy Technician
Kroger
11.2022 - 04.2023
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Kroger
Kroger
03.1999 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Na - Business Administration
Bluegrass Community And Technical College
Lexington, KYSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Advanced math skills
- Inventory management
- Compounding techniques
- Regulatory compliance
Timeline
Certified Pharmacy Technician
CHI Health
04.2023 - Current
Certified Pharmacy Technician
Kroger
11.2022 - 04.2023
Certified Pharmacy Technician
Wheeler Pharmacy
02.2021 - 11.2023
Kroger
Kroger
03.1999 - 03.2021
Na - Business Administration
Bluegrass Community And Technical College
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