James R. Hanson
S Sioux City,NE
Summary
With a proven track record at Sam’s Club, I excel in driving sales and team performance through expert training and leadership. My approach blends strategic planning and sales strategy development, achieving over 98% customer satisfaction. Skilled in management and communication, I lead teams to exceed revenue goals while fostering a culture of excellence and collaboration.
Overview
41
41
years of professional experience
Work History
Sales/Training Manager
Sam’s Club
Sioux City, IA
01.2022 - Current
- Primary focus is on member satisfaction
- Teaching and training others to go above and beyond what is the norm
- Our members expect something different
- Also promoting added revenue through training associates to offer the company licensed credit card and plus member benefits
Operations Manager
MCI Mass Markets
Sioux City, IA
01.2020 - 01.2022
- Managing operations of an outbound call center supporting multiple contracts
- Manage daily hours delivery and driving sales performance
- Coaching and mentoring Supervisors and agents to deliver above average sales results
- Making sure every sale is in compliance, and all legal requirements are met
General Manager
Tri-State Nursing
Sioux City, IA
01.2018 - 01.2019
- Managed a team of staffing agents to drive performance and revenue
- Also recruiting of new employees and facilities for healthcare staffing services
- Responsible for Occupational Health services including finding new clients and develop existing clients for Drug and Alcohol screenings, Flu clinics, and OSHA compliance classes
Operations Manager
Convergys
Sgt Bluff, IA
01.2004 - 01.2017
- Responsible for a team of 200+ customer support representatives supporting a financial partner
- Managed Team Leaders to drive performance within their teams
- Daily/weekly coaching and follow up to see that improvements are being made and performance goals are met
- Develop and enforce performance improvement plans as needed
- Communicated directly with the client and executive team
CEO/Partner
Xtreme Liquidation LLC/Cywis LLC/Wholesale Gamers Inc.
Sioux City, IA
01.2002 - 01.2004
- Day-to-day operations of the three companies that operated together as one entity
- Online sales of liquidated products
- Supplied sales, technical, and customer support information to customers mainly through email or by phone
- Overall Ebay satisfaction feedback rating was over 98% positive with more than 10,000 unique customers
National Sales Manager
KJM Marketing
Sioux City, IA
01.1997 - 01.2002
- Managed a team of outbound telephone sales reps selling computers mainly to Government and Educational Institutions
- Designed and lead the marketing program to attract customers through direct phone contact and email
- Worked closely with the design team to organize website content, layout design, and graphic design for overall visual presentation
Operations Manager
EPS Technologies
Jefferson, SD
01.1994 - 01.1997
- Managed 70+ employees in the following departments: Telephone Customer and Technical Support, Shipping, Receiving, Inventory, RMA Processing, Human Resources, and Purchasing
Inbound Telephone Sales Rep
Gateway Computers
N. Sioux City, SD
01.1991 - 01.1994
- Number 11 in computer sales with personal annual sales of over $7.2 million
- Performed customer support during and after the sale
- Worked in a team environment helping others taking their calls whenever needed
Outbound Sales
Century Companies of America
Des Moines, IA
01.1986 - 01.1991
- Insurance and investment products
- Produced my own leads
- Licenses held included: Health/Disability, Life/Annuities, as well as, Series 6 & 63 Securities Licenses
Assistant Manager
Computertrend
Des Moines, IA
01.1984 - 01.1986
- Retail computer store
- Duties included: scheduling employees, inventory control, closing daily sales numbers, accounting, as well as in store sales
Education
High School -
John Marshall High School
Rochester, MN01.1983
One Year Basics -
Carthage College
Kenosha, WISkills
- Management
- Sales
- Organization
- Communication
- Leadership
- MS PowerPoint
- MS Excel
- MS Word
- MS Outlook
- Software Applications
- Computer Operations
- Networking Operations
- Sales coaching
- New hire onboarding
- Sales strategy development
- Product knowledge
- Written communication
- Management support
- Direct sales
- Brand promotion
- Attention to detail
- Problem-solving aptitude
- Customer service
- Sales targeting
- Customer acquisition
- Employee retention
- Teamwork and collaboration
- Strategic planning
- Team collaboration
- Brand-building strategies
- Goal setting
- Training program design
References
Available upon request
Timeline
Sales/Training Manager
Sam’s Club
01.2022 - Current
Operations Manager
MCI Mass Markets
01.2020 - 01.2022
General Manager
Tri-State Nursing
01.2018 - 01.2019
Operations Manager
Convergys
01.2004 - 01.2017
CEO/Partner
Xtreme Liquidation LLC/Cywis LLC/Wholesale Gamers Inc.
01.2002 - 01.2004
National Sales Manager
KJM Marketing
01.1997 - 01.2002
Operations Manager
EPS Technologies
01.1994 - 01.1997
Inbound Telephone Sales Rep
Gateway Computers
01.1991 - 01.1994
Outbound Sales
Century Companies of America
01.1986 - 01.1991
Assistant Manager
Computertrend
01.1984 - 01.1986
High School -
John Marshall High School
One Year Basics -
Carthage College