James Rhoads

Forecast, plan, monitor, and enforce schedule adherence for CS&S Representatives; coordinate with CWA Staffing, Scheduling, Payroll & Leave, and Leadership to balance operational needs with financial goals of CS&S; provide support to the Reps and Leadership for IAM Contract questions; liaison with CS&S Payroll to ensure correct pay and attendance for Representatives;
ad hoc projects for Leadership

Gather, analyze, and process various Reservations data, turn into actionable items when necessary; presentations for Senior Leadership; SME on various processes/procedures and projects (Aspect, VSA, DASH tickets, etc.); mining large amounts of data to retrieve factual, relevant information to turn into actionable items, focusing on efficiency and effectiveness in approach - able to think outside the confines of conventional approaches and concepts but also
within confines of different contractual environments (IAM, TWU, etc.)

Supervise and manage Scheduling and Reporting teams, training of new hires, recurrent training, writing evals, ad hoc projects for Senior Leadership

Monitor and maintain all processes related to daily staffing and call allocation for Reservations, create schedule bids for CS&S personnel, create daily, weekly, monthly, and yearly forecasts for call volume and staffing

Process payroll for Ground Operations for all SWA stations, train new hires in all aspects of processing payroll, develop and maintain Spreadsheets/databases/training materials used to increase our departmental efficiency and productivity, manage and supervise projects for A&L
Payroll, communicate to Stations and Associates new policies and procedures as necessary