Operations Supervisor
DHL Supply Chain
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.