James Richardson
Bartlett,TN
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level intern position. Ready to help team achieve company goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Waitstaff
LeBonheur
11.2020 - 11.2022
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed well over 50 calls daily from customers throughout breakfast, lunch, and dinner periods.
Hourly Associate
Panera Bread
02.2019 - 03.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Bachelor of Fine Arts - Architecture And Interior Design
University of Memphis
Memphis, TN05.2026
Associate of Applied Science - General Studies
Southwest Tennessee Community College
Memphis, TN05.2022
Skills
- Technical Drawings
- Time Management
- Adobe InDesign
- Adobe Photoshop
- Proficient in SketchUP
- Proficient in AutoCad
- Supervising Employees
- Motivating Performers
- Job Assignments
Timeline
Shift Supervisor
CVS Pharmacy
11.2022 - Current
Waitstaff
LeBonheur
11.2020 - 11.2022
Hourly Associate
Panera Bread
02.2019 - 03.2020
Bachelor of Fine Arts - Architecture And Interior Design
University of Memphis
Associate of Applied Science - General Studies
Southwest Tennessee Community College