James Richardson
Summary
Experienced and proven customer service professional with 15 years of experience that is able to tailor message appropriately to target a wide audience. Hardworking, self-starter, with excellent interpersonal skills. Proven computer savvy through training and understanding of several proprietary systems leading to application of industry knowledge and success. Quick learner with desire to be a part of a growing fast paced environment. Demonstrated knowledge and understanding of critical business success factors. Experienced with coordinating material handling operations and supervising teams. Utilizes strong organizational skills to maintain efficient workflows and inventory management. Track record of fostering team collaboration and ensuring workplace safety.
Overview
22
22
years of professional experience
Work History
Material Handler
Phoenix Union High School District
07.2017 - Current
- Receive merchandise, and pick items in a timely manner to ensure a rapid delivery to schools.
- Maintain Class B CDL and drive box truck to schools to deliver items.
- Use computer system to receive items and send delivery confirmations to the buyers.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Data Entry Clerk
JP Morgan Chase
07.2015 - 06.2017
- Type at a fast pace and input information in a structured manner with as few mistakes as possible.
- Adhere to guidelines of how to properly input information.
- Have an open schedule to maintain availability when the workload increases.
Initial Loss Reporting
State Farm Insurance
04.2015 - 07.2015
- Take customer initial report and gather as much information about the loss as possible.
- Treat customers with empathy and make sure we gathered all of the information they had.
- Follow the rules we learned in training to fill out the loss report.
Customer Support Agent
Safeway Corporate Offices
08.2014 - 02.2015
- Help out Safeway customers with shopping or gas station problems that had arisen while they were there.
- Document each customer we spoke to make sure our records were correct and up to date.
- Listen thoroughly to each customer and come to a final solution so that the customer was content.
City Carrier Assistant
United States Postal Service
03.2014 - 06.2014
- Deliver mail in a timely manner.
- Keep mail neat and in order as to make delivery easier.
- Pick up outgoing mail from customers and from larger community boxes.
Furniture Handler
The Dump
10.2011 - 10.2013
- Boost excellent service through daily interaction with consumers.
- Maintain a clean environment for employees and customers.
- Merchandise and place in computer system, and bring out new furniture to the floor.
- Act as a fork lift and lift truck operator; maintain a safe workplace by spotting others on forklifts.
Lot Attendant/Cashier
Home Depot #476
09.2010 - 08.2011
- Performed cashier duties with exact accuracy while keeping speed and service a priority.
- Recommended to customers the latest products and services to meet their needs.
- Learned to use and operate fork lift and lift truck.
Front End Assistant
Costco 465
08.2003 - 06.2010
- Cashiered quickly and efficiently to help reduce lines and improve the customer experience.
- Oversaw outside lot, including organizing carts and making sure it was clean and free of debris.
- Merchandise and restock material in a timely efficient manner.
- Worked with proprietary system to increase product knowledge and locate items for members.
Education
High School -
North High School
Phoenix, Arizona05.2000
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Maricopa Community Colleges
Phoenix, Arizona06.2025
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Warehouse operations
- Attention to detail
- Inventory management
- Time management abilities
- Task delegation
Hobbies and Interests
Competitive team sports, getting personally healthy, Tae Kwan Do (7 years), reading, and website knowledge; such as Facebook, eBay, Twitter, Google, etc.
Timeline
Material Handler
Phoenix Union High School District
07.2017 - Current
Data Entry Clerk
JP Morgan Chase
07.2015 - 06.2017
Initial Loss Reporting
State Farm Insurance
04.2015 - 07.2015
Customer Support Agent
Safeway Corporate Offices
08.2014 - 02.2015
City Carrier Assistant
United States Postal Service
03.2014 - 06.2014
Furniture Handler
The Dump
10.2011 - 10.2013
Lot Attendant/Cashier
Home Depot #476
09.2010 - 08.2011
Front End Assistant
Costco 465
08.2003 - 06.2010
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Maricopa Community Colleges
High School -
North High School
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