Photoshop
Hi, I’m
James Richardson
CEO/IT Manager
Woodstock,GA
Summary
Motivated business professional bringing 13 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
years of professional experience
Work History
1776 UnitedCanton, GA
CEO/Business Owner
08.2009 - Current
Job overview
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Family Dental HealthGreenville, SC
IT Manager
09.2012 - 04.2017
Job overview
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
SpanxAtlanta, GA
Senior Desktop Technician
10.2008 - 09.2012
Job overview
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Purchased, setup and installed new computers.
- Enhanced helpdesk ticketing system, resulting in a large reduction in support call turnaround time.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Learned and implemented new software testing procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
Millenium Solutions Inc.Atlanta, GA
Website Designer
05.2008 - 09.2012
Job overview
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Advised client on web site marketing and funnel strategies based on comprehension of SEO and web best practices.
- Furnished research and materials based on up-to-date web design standards.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Applied emerging technologies to update and maintain site applicability.
- Provided security maintenance and patching on website interface to maintain viability after launch.
- Adhered to SEO best practices while designing sites.
Ikon Office SolutionsAlpharetta, GA
Printer Technician
05.2005 - 05.2008
Job overview
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Generated reports for customer service issues and repair records.
- Performed maintenance duties and safely handled chemicals and solutions.
- Demonstrated increased knowledge of company products and equipment.
Education
Georgia Perimeter CollegeDecatur, GA
No Degree from Business
05.2001
Skills
Business administration
undefinedSoftware
Illustrator
Dreamweaver
Any adobe product
VMware
Excel
Dentrix
Dexis
Windows Server
Microsoft Azure
Microsoft Active Directory
Gsuite
Additional Information
I am a very open, and honest person, Father of 3. I love the outdoors and fishing, along with hockey and many other sports. I thrive in a team environment but also work very well remote and on my own as I have had to do so with my own business off and on for over a decade. I have a real passion for technology and anything in the IT world. I don't look at it as a job, it is something I truly love to do.
Interests
Fishing
Outdoors/Camping
Hockey
Gaming/Building Pc's
Timeline
IT Manager
Family Dental Health
09.2012 - 04.2017
CEO/Business Owner
1776 United
08.2009 - Current
Senior Desktop Technician
Spanx
10.2008 - 09.2012
Website Designer
Millenium Solutions Inc.
05.2008 - 09.2012
Printer Technician
Ikon Office Solutions
05.2005 - 05.2008
Georgia Perimeter College
No Degree from Business
05.2001
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