James Richey

• Provide advanced life support care and critical interventions in emergency and non-emergency situations.
• Supervise field personnel and assist with daily operations to ensure efficient service delivery.
• Mentor and support EMTs and paramedics through training, coaching, and performance feedback.
• Coordinate with dispatch, hospitals, and first responders to facilitate seamless patient care.
• Maintain compliance with company policies, clinical protocols, and regulatory requirements.
• Assist with scheduling, staffing needs, and operational problem-solving.
• Ensure ambulance readiness through equipment inspections, medication accountability, and supply management.
• Complete accurate patient care reports and incident documentation.
• Respond to high-acuity calls and provide leadership during complex emergency incidents.
• Participate in quality improvement initiatives and continuing education programs.

• Maintained proficiency in advanced life support skills through continuing education classes and workshops.
• Performed basic diagnostic tests such as blood glucose monitoring, EKG readings.
• Provided emotional support for family members of critically ill or injured patients.
• Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
• Evaluated patient response to treatments administered during transport to ensure optimal outcomes.
• Educated patients on proper use of medications, disease prevention methods and self-care techniques.
• Organized supplies for ambulance runs including IV solutions, airway management equipment and medication kits.
• Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
• Administered oxygen therapy, intravenous fluids or medications as prescribed by physician protocols.

• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints promptly, ensuring high standards of service delivery.
• Established communication channels with staff to enhance operational efficiency.
• Trained employees on duties and policies to promote compliance and operational consistency.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Created schedules and monitored payroll to remain within budget.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.

• Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
• Monitored patients during hospital transfer, providing critical in-transit care.
• Assessed patient condition to administer first-aid treatment.
• Documented patient condition and treatment to support effective care planning.
• Documented calls in reports detailing incident type and course of treatment.
• Maintained composure during high-pressure emergency situations.
• Performed cleaning and sanitization of ambulance and equipment between patient transfers.
• Collaborated with team members and first responders, enabling clear communication for coordinated and efficient care.

• Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
• Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
• Compiled statistical data on 911 calls, analyzing response times and call types to inform operational improvements.
• Provided pre-arrival instructions to callers in life threatening situations. Utilizing EMD.
• Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
• Received, evaluated, and prioritized emergency calls from the public, ensuring timely dispatch of appropriate personnel and equipment.
• Used radio, telephone and computer system to update first responders with new information.
• Mentored junior team members, fostering skill development and enhancing team collaboration.