James Riddell
Mobile
Summary
Passionate about seizing new opportunities to propel career and personal growth, thrives on conquering fresh challenges daily. Unwavering belief in ability to achieve any goal, approaches each task with boundless energy and a positive mindset.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coordinator's Assistant
Aflac
10.2024 - Current
- Streamlined communication processes by organizing and maintaining a detailed database of tasks, deadlines, and updates.
- Managed budget tracking spreadsheets to ensure accurate allocation of funds and prevent overspending.
- Contributed to organizational growth by identifying opportunities for process improvements and implementing best practices.
- Handled confidential information with discretion when working on sensitive projects.
- Improved team efficiency by coordinating schedules, managing calendars, and ensuring timely completion of assignments.
- Provided training assistance to new hires helping them understand company policies and procedures quickly.
- Contributed to team-building efforts by fostering positive relationships among colleagues.
- Enhanced customer satisfaction by promptly addressing inquiries, resolving issues, and providing accurate information.
- Ensured accuracy in data entry tasks while maintaining strict attention to detail.
- Prepared meeting agendas and minutes accurately reflecting discussion points.
General Manager
Voodoo Wing Company
02.2022 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Deli Manager
Publix
08.2019 - 02.2022
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
General Manager
Hooters
08.2014 - 08.2019
- During my time with Hooters I have worked in four locations. I have been the general manager for three of those locations. I was responsible for the day to day operations including daily paperwork and operating the shift. I was in charge of development of staff including my assistant managers. I have had four of my hourly employees promote to salary managers and three into hourly managers. Each restaurant I managed increased sales by up to ten percent yearly. And we dropped our costs of sales making each location more profitable.
Restaurant Manager
Buffalo Wild Wings, Inc.
11.2011 - 08.2014
- While being employed here I have helped implement new weekly events that have helped increase sales over last year. I have developed spreadsheets and guides that have helped with the training process and general knowledge of the staff all while promoting a fun and energetic environment that my staff loves. I have kept bar cost inline since I took over the responsibility of the bar. Everyone that is hired that is of age is taught a responsible alcohol service class by me, which every person that has taken this class has passed the exam with a perfect score.
Bar Manager
Red Robin
01.2007 - 01.2011
- Restaurant/Food Services
Education
Some College Coursework Completed - Music Industry
University Of Southern Mississippi
Hattiesburg, Mississippi05.2006
Skills
- Communication Skills - Expert
- Inventory - Expert
- Problem Solving - Expert
- Cost Analysis - Expert
- People Management - Expert
Certification
- Serve Safe Certified February 2014
- National Restaurant Association Educational Foundation
LANGUAGES
English - Advanced
Spanish - Beginner
Affiliations
Sigma Nu
Timeline
Coordinator's Assistant
Aflac
10.2024 - Current
General Manager
Voodoo Wing Company
02.2022 - 10.2024
Assistant Deli Manager
Publix
08.2019 - 02.2022
General Manager
Hooters
08.2014 - 08.2019
Restaurant Manager
Buffalo Wild Wings, Inc.
11.2011 - 08.2014
Bar Manager
Red Robin
01.2007 - 01.2011
Some College Coursework Completed - Music Industry
University Of Southern Mississippi
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