James Riddle
Long Beach,CA
Summary
Hardworking Facility Maintenance Manager with technical expertise and 20 years of experience. Adept at delegation and skilled in managing time and resources. Offering a proven history of sustaining positive working relationships with both employees and management.
Overview
19
19
years of professional experience
Work History
Maintenance Supervisor
Onni Group
09.2023 - Current
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Maintained accurate records of all maintenance tasks completed, ensuring compliance with regulatory requirements.
- Collaborated with contractors during construction projects to ensure high-quality results aligned with project specifications.
- Established strong relationships with vendors, leveraging these connections for priority service when urgent needs arose.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Established and enforced safety protocols and guidelines for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Reduced maintenance costs by negotiating with vendors for more cost-effective service contracts.
- Addressed customer feedback and complaints to maximize satisfaction.
- Improved building efficiency by upgrading outdated equipment and systems to energy-saving alternatives.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Succeeded in maintaining a clean, well-organized work environment that promoted efficiency and safety for both staff members and tenants.
- Enhanced tenant satisfaction through proactive communication and prompt resolution of maintenance concerns.
- Coordinated scheduling for routine maintenance tasks, minimizing disruption to tenants'' daily activities.
- Managed a team of maintenance technicians, providing ongoing training and support to ensure their success.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Business Owner
Positive Plumbing, Heating & Air
02.2005 - Current
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Established strong customer relationships through excellent communication and attentive service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Facility Maintenance Manager
Terazza Cheviot Hills
08.2022 - 09.2023
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Scheduled routine maintenance and repair of facility equipment.
- Established team priorities, maintained schedules and monitored performance.
- Managed staff of 10 created work schedules, distributed assignments, and supervised day-to-day operations.
- Managed maintenance team for optimal performance, resulting in reduced downtime and enhanced facility functionality.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted regular building assessments to identify areas for improvement or necessary repairs, prioritizing projects based on urgency or impact on operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Delivered consistent high-quality service through diligent supervision of maintenance staff tasks and performance evaluations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Applied Science - Plumbing Construction And Inspection
King County Plumbing & Pipefitting Apprenticeship
Renton, WA06.2003
Bachelor of Arts - Business
Seattle University
Seattle, WA1991
Skills
- Assignment Delegation
- Staff Management
- Employee performance evaluation
- Plumbing Repairs
- Work Area Inspection
- Dependable and Responsible
Additional Information
I was a rank and file commercially licensed union plumber for 20 years. Also a plumbing inspector. My customer service and reliability is second to none.
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Limited Working
Timeline
Maintenance Supervisor
Onni Group
09.2023 - Current
Facility Maintenance Manager
Terazza Cheviot Hills
08.2022 - 09.2023
Business Owner
Positive Plumbing, Heating & Air
02.2005 - Current
Associate of Applied Science - Plumbing Construction And Inspection
King County Plumbing & Pipefitting Apprenticeship
Bachelor of Arts - Business
Seattle University
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