James Ridgley
Springfield,IL
Summary
Dynamic Retail Store Manager with a proven track record at Prime Communications AT&T, excelling in customer service and team leadership. Skilled in inventory control and enhancing sales growth, I effectively coached employees to improve performance and satisfaction, ensuring a clean and organized store environment that consistently met customer needs.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Prime Communications AT&T
11.2019 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Overnight Stock Team Member
Super Target
01.2017 - 01.2018
- Supported store merchandising initiatives by setting up promotional displays according to planograms.
- Maintained a clean and safe store environment for both customers and colleagues through regular cleaning, sweeping, and addressing potential hazards.
- Enhanced teamwork by effectively collaborating with fellow stock team members to complete tasks promptly and accurately.
- Participated in regular training sessions to stay updated on company policies, procedures, safety regulations, and product knowledge.
- Increased customer satisfaction by promptly responding to inquiries and assisting with locating products as needed during offhours.
Crew Leader
Panera Bread
10.2015 - 12.2016
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Education
High School Diploma -
Elizabeth Tate High School
Iowa City, IA06-2012
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Decision-making skill
- Dependable and reliable
- Sales growth
- Inventory control
- Store maintenance
- Cash management
- Retail merchandise quality standards
- Team leadership
Timeline
Retail Store Manager
Prime Communications AT&T
11.2019 - Current
Overnight Stock Team Member
Super Target
01.2017 - 01.2018
Crew Leader
Panera Bread
10.2015 - 12.2016
High School Diploma -
Elizabeth Tate High School
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