James Rios

• Assisted clients with creative ideas for photography needs.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Edited photos to enhance appearances and remove unwanted objects, ensuring timely delivery of final images.
• Established a strong client base through networking, referrals, and social media marketing, resulting in repeat business and positive testimonials.
• Captured and delivered high-quality images for various clients, even in challenging lighting situations.

\- Established and manage a successful social media blog focused on the city of Newark.
- Developed engaging content that attracted over 30,000 followers and achieved 1.5 million views on Instagram in the last 90 days, along with over 16,000 followers on Facebook and a reach of 622,000 in the same period.
- Utilized social media marketing strategies to grow the audience and enhance brand presence.
- Collaborated with brands and small businesses to achieve a successful social media presence.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.