James Ritter

• Spearheaded a team of 20, achieving 30% growth in sales of Managed Detection & Response (MDR) solutions.
• Developed and implemented sales strategies, resulting in 200% ROI in targeted markets.
• Fostered long-term relationships with C-suite executives, maintaining a 90% client retention rate.
• Conducted market research and analysis to stay abreast of industry trends.

• Developed and implemented security policies, standards and procedures to protect company information systems.
• Monitored compliance with data protection regulations and internal policies.
• Conducted regular vulnerability assessments to identify weaknesses internally and for our clients infrastructure.
• Created Pulse Technology Solutions’ IT and Cyber strategy internally and for our clients..
• Conducted security assessments and audits to identify cyber vulnerabilities.
• Recommend improvements in security systems and procedures.
• Directed security services and safety functions to align critical processes with the goals and objectives of the organization and regulatory compliance.
• Developed and grew staff competencies through team development, implementation, and support of specific training for various responsibilities.
• Managed complex projects from concept to completion while managing outside consultants and vendors.
• Independently designed and executed company catalog for infrastructure support and development.
• Designed strategic plans for business development practices to support future projects.
• Led business planning, developed market strategy, and established direct procurement of products from various technology provider vendors.
• Drove strategic planning and implementation of new market expansion into Puerto Rico and the U.S. Virgin Islands to propel business growth and adapt to market changes and opportunities.
• Improved business profits by 84% through strategic planning and services.
• Built productive relationships with industry partners to further business objectives.
• Delivered customized and practical solutions to clients that met unique demands.
• Supported community outreach campaigns by collaborating with local organizations and community groups.
• Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations.
• Cultivated and strengthened enduring client relationships.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.

• Technology consulting firm providing technology solutions that improve how clients conduct business.
• Identified new Information Technology initiatives and technologies based on IT plans and evaluations of business processes and customer wants; suggested ways to improve business processes with new technologies and implemented as required.
• Recommended and supported Disaster Recovery planning and testing, Sarbanes-Oxley systems auditing and Network and Server redundancy efforts, System Integration, and Project Management initiatives.
• Worked as an early adopter, client beta tester, and client consultant for Harland Financial Solutions Group.
• Performed technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems
• Coordinated technical inter-change resources to allocate and manage resources (i.e., staff, equipment, vendors, and consultants).

Cozmoz

• Managed six direct reports and oversaw 80 personnel in all aspects of corporate information and technology vision, directed all aspects of IT programs and projects supporting business, as well as organizational technology architecture and applications.
• Spearheaded strategic projects, including portfolio-level program management.
• Developed and deployed policies, procedures, and programs for information technology, data backup, disaster recovery, and business continuity.
• Negotiated Service Level Agreements (SLAs) with business users for applications.
• Spearheaded IT Risk and Security Audits, including IS Strategy, Risk Assessment and management, Financial System Security design of Security Policies and procedures, Network Vulnerability Assessments, and devised and developed standards for Standard Operating Procedures (SOPs), Guidelines, Policies & Procedures, annual internal as well as internal “external” controls and audits to ensure stringent financial and internal rules were met to comply with SOX/SAS/GLB regulatory acts.
• Saved $700,000 annually by implementing disaster recovery and business continuity strategies and plans, canceling external vendor disaster recovery contracts to bring function in-house with a backup recovery platform without business disruption by utilizing uninterruptible power sources (UPS) and enhanced EMC SAN storage solutions.
• Developed and implemented a division-wide disaster preparedness plan using cutting-edge backup & restore technology.
• Documented technical operations/architecture/standards to enhance efficiency throughout the organization.
• Coordinated the creation of an intranet site where all critical documentation, technical policies/procedures, workflow standards, etc; could be accessed by stakeholders throughout the company.
• Assisted in the creation of a Project Management Office (PMO) to provide enterprise-wide project management and methodology to support the company's strategic plan.