James Rivera
Sales/Driver
Brooklyn,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Livery Driver
Uber, Lyft
07.2017 - Current
- Used mobile application to connect with customers, track distances and report locations.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Retail Sales Associate
Verizon Wireless
04.2014 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales and customer satisfaction through personalized servicing.
- Answered telephone and email inquiries from potential customers.
- Achieved Winners Circle sales award by being among top 10% of retail sales associate in the Tri-State area.
Retail Sales Associate
Century 21 Department Store
08.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY06.2014
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2011
Skills
- Sales Goal Attainment
- Cash Handling Accuracy
- Product and Service Sales
- Policy and Procedure Adherence
- Excellent People Skills
- Meeting Deadlines
- Customer Experience
- Dispatch Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Livery Driver
Uber, Lyft
07.2017 - Current
Retail Sales Associate
Verizon Wireless
04.2014 - 10.2017
Retail Sales Associate
Century 21 Department Store
08.2012 - 04.2014
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
High School Diploma -
New Utrecht High School
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