JAMES MILLER

Effectively lead, develop, and support the sales and/or operations of the store to meet and/or exceed sales and profitability targets.

Deepen the relationship with our clients to achieve commercial targets and drive lifetime loyalty and spend.

Manage and motivate & inspire the team to drive business through key product pillars.

Elevate the in-store experience by consistently delivering memorable moments.

Demonstrate passion and deliver the Tiffany Touch moments to both team members and clients, managing client relationships personally.

• Drive, execute and monitor the store action plan to achieve sales targets and KPIs
• Ensure team consistently performs with operational excellence and maintained two years of perfect Audits at different locations overseen
• Implemented and improved standard practices in collaboration with corporate partners to increase efficiencies while keeping compliance top of mind
• Monitor opportunities for growth and execute actions accordingly
• Create and maintain a positive work environment
• Provide a clear vision and goals for the team and for the individuals
• Identify, attract, recruit, develop and retain talent

• Drive sales and performance of the store and sales performance of each sales associate
• Implement business strategies, to help achieve sales goals and targets
• Analyzes and manages sell-through
• Identifies and communicates regularly with division heads on product availability and market trends to maximize productivity
• Develops and leads a high-performance team that drives sales and achieves store results and profitability through effective training, coaching, and motivational activities
• Consistently demonstrates accountability and leadership in managing the shop and its employees, delegates accordingly, and provides the staff with a professional work environment

• Recruit, hire, train, develop and motivate your team their success is your success
• Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
• Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
• Work with the department manager to ensure merchandising and presentation standards are met
• Build long lasting relationships and create a loyal customer following by actively selling on the floor

• Drive and exceed sales plans by developing and executing strategies; determine business driving opportunities
• Successfully executed through direction of Executive team
• Coached Associates and Executives to consistently deliver selling behaviors resulting in high customer engagement
• Established high level of shortage awareness and effectiveness; ensured all procedures and policies

• Develop team of executives and associates through coaching, follow-up and recognition
• Effectively communicate merchandise needs to the central merchant organization
• Provide leadership in delivery of all Company initiatives and clearly communicate objectives and priorities to team
• Coach direct report managers using the weekly Scorecard metrics
• Celebrate and recognize individual and team success
• Ensure that appropriate staffing levels are met
• Recruit a positive and engaging team of executives and team members

• Drive sales by leading and owning Stores Own Sales tactics execution
• Utilize Black Box Report Process to identify opportunities and partner with Sales Managers to execute
• Analyze merchandising reports to review business results and take appropriate action to capitalize on business strengths and impact deficiencies