Salesforce
James Roach
Owens Cross Roads,Alabama
Summary
Driven business development manager with several years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.
Overview
32
32
years of professional experience
Work History
Area Sales and Business Development Manager
Banyan Tree Services of North Alabama
Huntsville, Alabama
03.2024 - 09.2024
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with marketing team members to design promotional materials.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
Roofing Inspector
Yellow Hammer Roofing
Athens, Alabama
10.2023 - 03.2024
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Compiled reports outlining findings from each inspection performed.
- Documented all inspection results accurately in accordance with established guidelines.
- Performed visual and NDT inspections using established tools to identify defects.
Senior Sales Manager
CarMax
Huntsville, Alabama
06.2004 - 10.2023
- Developed and implemented sales strategies to increase profits and expand market share.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Monitored customer feedback to identify areas of improvement in products and services.
- Provided training for new sales staff members on company policies and procedures.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Collaborated with other departments such as marketing, finance, operations.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
- Responsible for meeting or exceeding monthly revenue targets set by senior management.
- Ensured compliance with all relevant laws, regulations and ethical standards.
- Recruited, hired and supervised a team of highly successful sales professionals.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Analyzed customer data and identified trends to inform the design of the CRM platform.
- Monitored KPIs and provided feedback on performance of CRM campaigns.
General Manager
Linens 'n Things
Atlanta, GA
01.2002 - 06.2004
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Store Team Leader / General Manager
Target Stores
Atlanta, GA
06.1992 - 08.2001
- Directed daily operations and supervised a team of 100 plus associates in a retail store environment.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
- Assisted with interviewing potential candidates for open positions within the store.
- Developed strategies to improve operational efficiency and reduce costs.
- Conducted regular performance appraisals to identify areas of improvement for individual employees.
- Coordinated with vendors to ensure timely delivery of merchandise.
- Adhered to company policies while providing guidance on their implementation.
- Routinely evaluated stockroom organization and made adjustments as needed.
Education
Bachelor of Science - Communication Studies
Carroll College
Waukesha05-1991
Skills
- CRM Platforms
- Arborgold CRM
- Customer Service
- Mergers and Acquisitions
- Stakeholder Communication
- Salesforce Management
- Project Management
- Decision-Making
- Prospecting
Affiliations
- President, Vice-President, and Secretary of Park Hampton Home Owners Association. Developed HOA Board at beginning of community writing and developing many of the HOA covenants.
Accomplishments
- CarMax Cares Store Champion - lead the team for the CarMax community volunteers. Recognized several years for top volunteer penetration within the store and top dollar donations to the community.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office
Arborgold
Timeline
Area Sales and Business Development Manager
Banyan Tree Services of North Alabama
03.2024 - 09.2024
Roofing Inspector
Yellow Hammer Roofing
10.2023 - 03.2024
Senior Sales Manager
CarMax
06.2004 - 10.2023
General Manager
Linens 'n Things
01.2002 - 06.2004
Store Team Leader / General Manager
Target Stores
06.1992 - 08.2001
Bachelor of Science - Communication Studies
Carroll College
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