James Robellard
Ilion,NY
Summary
Detail-oriented professional with a strong background in customer service and team collaboration. Proven ability to enhance customer experiences and drive sales through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Supervisor
Lowes
05.2025 - Current
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Monitored store cleanliness and organization, upholding company standards for presentation.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently to process transactions and handle cash management.
- Implemented merchandising strategies to promote seasonal products and increase sales visibility.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Tractor Supply
06.2023 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment procedures.
- Collaborated with team members to ensure store cleanliness and organization standards were met.
- Participated in promotional events and community outreach initiatives to boost brand presence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Outreach Coridnator
The Utica Center for Development
07.2020 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Central Valley Academy
Ilion, NYSkills
- Goal oriented
- Customer service
- Attention to detail
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Supervisor
Lowes
05.2025 - Current
Sales Associate
Tractor Supply
06.2023 - 02.2025
Outreach Coridnator
The Utica Center for Development
07.2020 - 07.2022
High School Diploma -
Central Valley Academy