James Roberson
Allen
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
36
36
years of professional experience
Work History
National Sales Representative
ATS Logistics (Anderson Trucking Service)
03.2023 - 09.2024
- Expanded client base by establishing relationships with key decision-makers in target industries.
- Achieved consistent growth in annual sales by maintaining a strong pipeline of qualified leads.
- Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
- Leveraged data-driven insights to optimize prospecting efforts, focusing on high-value opportunities with the greatest potential for success.
- Enhanced customer satisfaction ratings by promptly addressing concerns and providing tailored solutions for their needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Team Leader/Sales Representative
Rhino Roofing & General Contracting LLC
11.2019 - Current
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
General Manager
Freebirds World Burrito
01.2014 - 09.2019
- Introduced new methods, practices, and systems to reduce turnaround time.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee evaluations, and contract details.
- Interacted well with customers to build connections and nurture relationships.
Lead Culinary Manager
Cheddar's Scratch Kitchen
03.1989 - 12.2013
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
High School Diploma -
Berkner High School
Richardson, TXSkills
- Expense Reporting
- Converting Leads
- Troubleshooting Expertise
- New Business Opportunities
- Advertising Techniques
- Time Management
- Sales Team Development
- Staff Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveTimeline
National Sales Representative
ATS Logistics (Anderson Trucking Service)
03.2023 - 09.2024
Team Leader/Sales Representative
Rhino Roofing & General Contracting LLC
11.2019 - Current
General Manager
Freebirds World Burrito
01.2014 - 09.2019
Lead Culinary Manager
Cheddar's Scratch Kitchen
03.1989 - 12.2013
High School Diploma -
Berkner High School
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