James Roberson
Jacksonville,Fl
Summary
Culinary professional with over 25 years of hands-on experience spanning all facets of the food service industry. Proven track record in process optimization, team leadership, and client relationship management, consistently driving operational improvements, and exceptional customer experiences. Skilled in creating innovative solutions to enhance kitchen efficiency, reduce costs, and maintain high standards of quality in dynamic, high-pressure environments. Extensive background in full service restaurant operations, having successfully managed and excelled in every position. Currently advancing culinary expertise through a Culinary Management degree at FSCJ, demonstrating a commitment to continuous learning and industry leadership.
Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Line Cook
Doubletree By Hilton Airport
12.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Sales Manager
Icon Golf Cars
12.2022 - 11.2024
- Lead sales team to surpass targets and drive revenue growth for Icon Golf Cars
- Cultivate client relationships and optimize sales processes
- Analyze market trends to identify new opportunities and expand market share
- Coordinate with marketing and corporate to align strategies and deliver exceptional value
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Process Technician
Perdue Farms
01.2020 - 10.2022
- Optimized production processes, enhancing efficiency and reducing waste
- Implemented data-driven solutions for quality control, resulting in improved product consistency
- Implemented creative solutions to complex technical challenges, boosting productivity
- Consistently met production targets while maintaining high-quality standards
- Meticulously monitored production parameters, ensuring compliance with safety and quality regulations
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Troubleshot technical issues, implementing solutions to maintain a smooth production process.
Service Manager
Fatz Cafe
01.2017 - 12.2019
- Led service team, optimized operations, and enhanced customer satisfaction
- Streamlined service processes, reducing wait times and increasing table turnover
- Fostered strong team dynamics, mentoring staff to excel in their roles
- Coordinated seamlessly with kitchen and bar teams to ensure smooth service flow
- Maintained meticulous quality standards, overseeing food presentation and cleanliness
- Conducted regular audits to ensure compliance with health and safety regulations
- Reduced complaints by being available to supervise and assist line cooks
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Pool Kitchen Supervisor
Adolphus Hotel
01.2016 - 12.2016
- Prepared diverse poolside meals, ensuring quality and timely service
- Maintained kitchen cleanliness, adhering to strict health standards
- Managed inventory, minimizing waste and optimizing stock levels
- Collaborated with team to streamline food preparation processes
- Coordinated with front-of-house staff to ensure seamless service
- Assisted in training new kitchen staff, fostering a positive work environment
- Enhanced team efficiency with streamlined communication and task delegation.
Associate
Muy Hamburger
11.2012 - 12.2016
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Trained and supervised new employees on customer service training, conflict resolution, and data entry practices
- Maintained a clean and safe work environment
- Managed inventory and received truck
- Worked all stations proficiently and trained on all stations
Assistant Manager
IHOP
02.2008 - 10.2012
- Trained store personnel on the company's products, services, customer service, and appreciation
- Led the service team to create the IHOP experience while maintaining the standards set by IHOP
- Trained and supervised the kitchen staff to produce the culinary delights famous for the brand
- Supervised cash control
- Maintained food pars as well as counted inventory in order to regulate food cost
- Supervised and regulated labor costs
- Prepared recipes to be used on the line
- Received the food truck orders
- Provided customers with the overall experience that one would expect from the brand
Education
Culinary Management -
Florida State College
Jacksonville, FL01-2027
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
Certification
Servsafe Manager, 2024
Timeline
Line Cook
Doubletree By Hilton Airport
12.2024 - Current
Sales Manager
Icon Golf Cars
12.2022 - 11.2024
Process Technician
Perdue Farms
01.2020 - 10.2022
Service Manager
Fatz Cafe
01.2017 - 12.2019
Pool Kitchen Supervisor
Adolphus Hotel
01.2016 - 12.2016
Associate
Muy Hamburger
11.2012 - 12.2016
Assistant Manager
IHOP
02.2008 - 10.2012
Servsafe Manager, 2024
Culinary Management -
Florida State College
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