Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Service Manager
Walker Machinery
Nitro, WV
01.2018 - Current
Schedule Shop and Field work
Maintain communication with customers throughout service process
Maintain safe and clean work environment
Make and prepare hydraulic hoses
Assist with preventative maintenance on CAT equipment
Assist with removal and replacement of engine, transmission, final drives
Remove and replace metal and rubber tracks on dozers, excavators
Troubleshoot and diagnose electrical issues
Troubleshoot and diagnose hydraulic issues
Commercial Parts Pro
Advanced Auto Parts
Cross Lanes, WV
01.2013 - 01.2018
Assisted customers in identifying vehicle parts using electronic catalogs and product databases.
Provided technical support by answering customer inquiries regarding parts compatibility and installation procedures.
Trained new team members on company policies, systems, and best practices for customer service excellence.
Kinder Morgan Material Services
South Charleston, WV
01.2007 - 01.2011
Perform essential functions required to prepare vehicle for unloading and or securing the rail car for movement upon completion of unloading
Operate adjustable loading ramp, drive various types of vehicles onto or off of the rail car in a safe and quality manner meeting requirements of our customers
Repair electric motors in order to insure the proper use and maintenance of augers
Repair bucket elevators to insure the proper use and maintenance
Viking Energy
Sissonville, WV
01.2004 - 01.2007
Repaired leaks and replaced gas lines
Walked Pipeline checking for leaks
Make sure pipelines are properly marked
Changed charts in meters
Education
High School -
St. Albans High School
01-2003
Certificate of Technical Studies - Automotive Technology
Ben Franklin Career & Technical Center
Dunbar, WV
01-2003
Skills
Operate Fork truck
Weld
Perform preventative maintenance on Caterpillar equipment
Inventory control
Assemble, remove and replace hydraulic hoses
Operate equipment safely and properly
Problem-solving
Customer service
Customer service management
Employee training and development
Reliable and responsible
Workplace safety
Timeline
Service Manager
Walker Machinery
01.2018 - Current
Commercial Parts Pro
Advanced Auto Parts
01.2013 - 01.2018
Kinder Morgan Material Services
01.2007 - 01.2011
Viking Energy
01.2004 - 01.2007
High School -
St. Albans High School
Certificate of Technical Studies - Automotive Technology
Pipefitter, Pipefitter Foreman, Pipe Shop Manager at Shureline Construction IncPipefitter, Pipefitter Foreman, Pipe Shop Manager at Shureline Construction Inc