Summary
Overview
Work History
Education
Skills
Timeline
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James Roberts

Dublin,OH

Summary

Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.

Overview

11
11
years of professional experience

Work History

Field Service Manager

Terminix
10.2022 - Current
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Led team of up to 40 service technicians in field activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets

Field Service Manager

Pro-Vigil
06.2021 - 11.2021
  • Maintained and managed techs across United States, which included safety, performance, and overall adherence to company policies
  • Managed overall direction, coordination, and distribution of jobs to 3rd party techs through Field Nation
  • Oversaw all fleet-related processes including vehicle maintenance and upkeep
  • Worked as one of the leads with company's India base IT support team to integrate Zuper a new field service software that would redefine inventory management, scheduling, and ticketing system
  • Forecasted and balanced monthly budget for tools, rental equipment, 3rd party spending.

Field Service Manager

DISH Network
11.2012 - 06.2021
  • Hired, trained, developed, and evaluated performance of technicians to decrease turnover percentages, by more than 50% within a 12-month period
  • Created standard operating procedures for remote technician's daily, weekly, and monthly roles and responsibilities
  • Managed monthly safety and preventive maintenance inspections of all fleet vehicles to ensure operational standards were achieved
  • Handled assessments on damage claims related to customer issues and determined how DISH Network would handle the outcome
  • Ensured efficiency of daily routes using Oracle-based routing and management tool
  • Created and maintained performance trackers to track individual technician performance and team-level performance
  • Communicated on a weekly basis through one-on-ones
  • Performed minimum of two onsite field evaluations and quality inspections per month for every technician
  • Coached real-time during visits

Education

Associate of Arts - Culinary Arts

SCI - Culinary Arts
Scottsdale, AZ
01.2010

Skills

  • Schedule Coordination
  • Employee Scheduling
  • Strategy Development
  • Tool and Equipment Maintenance
  • Workforce Management
  • KPI Tracking
  • Staff Management
  • Human Resources Management
  • Employee Coaching and Mentoring
  • Managing Operations and Efficiency
  • Managing service operations
  • Problem-Solving

Timeline

Field Service Manager

Terminix
10.2022 - Current

Field Service Manager

Pro-Vigil
06.2021 - 11.2021

Field Service Manager

DISH Network
11.2012 - 06.2021

Associate of Arts - Culinary Arts

SCI - Culinary Arts

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James Roberts