Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

James Roberts

Bridgeport,AL

Summary

Goal-oriented manager with distinguished experience in commercial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

29
29
years of professional experience

Work History

Sales Manager

Madewell Construction
08.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Territory Residential & Commercial Sales Manager

Terminix International
04.2011 - 04.2023
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Drove team revenue totals by bringing in top sales numbers.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Worked well in a team setting, providing support and guidance
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.

Sales Manager

Sears Home Improvement
07.2003 - 01.2011
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Safety Director

BE&K Construction
06.1995 - 02.2003
  • Trained and certified employees in assessment procedures and safety behaviors.
  • Helped to build culture of safety focused on reducing incidents and eliminating hazards.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
  • Mentored junior staff members on proper techniques for hazard identification, risk assessment, and incident reporting procedures.
  • Streamlined communication channels between departments for reporting potential hazards or unsafe conditions, enabling prompt action and resolution.
  • Provided guidance to department supervisors regarding best practices for maintaining safe work environments tailored to their specific needs.
  • Evaluated effectiveness of current safety measures in place by analyzing data trends related to accidents, injuries, or near misses reported over time periods.

Education

Associate of Science - OSHA Safety

Central Georgia Technical College
Macon, GA
06.1997

Skills

  • Vendor Partnerships
  • Consultative Selling Techniques
  • Business Development
  • Business Growth and Retention
  • Territory Management
  • Product and Service Sales
  • Price Structuring
  • Verbal and Written Communication
  • Salesforce Software
  • Staff Management
  • Quote and Proposal Management
  • Business Objective Analysis
  • Event Networking
  • Outreach Initiatives
  • Sales Quota Management
  • Business Management
  • CRM Software
  • Time Management
  • Staff Evaluations
  • Commercial Projects
  • Staff Development
  • Cold Calling
  • Staff Meetings
  • Sales Records Management
  • Installation Requirements
  • Advanced Salesforcecom user

Timeline

Sales Manager

Madewell Construction
08.2023 - Current

Territory Residential & Commercial Sales Manager

Terminix International
04.2011 - 04.2023

Sales Manager

Sears Home Improvement
07.2003 - 01.2011

Safety Director

BE&K Construction
06.1995 - 02.2003

Associate of Science - OSHA Safety

Central Georgia Technical College

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James Roberts